Refund Policy
Have questions about what products and services are eligible for a refund? We've got your answers below!
Here are our Standard Terms for products and services eligible for a refund:
- You may request a full refund within 45 days of purchase for annual products.
NOTE: Annual renewals during or after one-month free trials are eligible for refunds for only 15 days from the end of the free trial, i.e. 45 days from the beginning of the free trial.
- You may request a refund within 48 hours of purchase for monthly products.
- After 45 days, you may request an in-store credit for any unused time remaining on your annual plan. Unused time will be prorated based on the date of purchase.
- In no event will you be eligible for more than one refund for the same product.
- A product must be canceled before we can issue a refund.
- All refund requests must include the reason you are asking for a refund and whether you want an In-store Credit.
- In the event your purchased product includes a free domain name, if you cancel the purchased product, the standard price for the domain name will be deducted from the refund amount.
Products & Services Available for Refund Under Standard Terms:
- Business Registration
- Calendar
- Certified Domains
- Domain Backorders
- Domain Transfers
NOTE: .eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.
- Express Email Marketing®
- Fax Thru Email
- Hosting (all plans)
- Online Storage
- Quick Shopping Cart®
- Search Engine Visibility
- SiteLock
- Website Builder
Products with Special Refund Terms:
- Assisted Service. Refundable after the initial three months.
- Domains by Proxy®. Refundable if domain name attached to DBP is canceled within five days of purchase. Auto-renews are refundable if service is canceled within 30 days of renewal.
- New Domain Name Registrations (including .DONUTS). Refundable if canceled and processed within five days of registration (120 hours).
NOTE: For ccTLDs specifically, please see each individual support page for information about their refund policies. A list of ccTLDs can be found here: About ccTLDs (Country-Code Domain Names).
- gTLD Pre-Registrations. For gTLD pre-registrations, application fees are non-refundable.
- Website Builder Facelift. If you don't like the Website Builder 7 site our website designers create for you, you don't have to publish it and can keep using Website Builder 6. Be aware that refunds are unavailable after your website has been redesigned.
For more information on pre-registration refunds with .DONUTS, see DONUTS gTLD Pre-Reg Refunds and Auctions.
NOTE: Application fees for specialty TLDs (like .jobs and .xxx) are non-refundable.
Domain Name Auto Renewal
For one-year renewals, refundable if canceled within 45 days after expiration (not necessarily within 45 days after renewal). For multiple years, refundable if canceled within five days of the renewal date. The ICANN fee is only refundable within 5 days of renewing a domain name. In the event you purchase a product that includes a free domain name, if you cancel the product, the standard price for the domain name will be deducted from the refund amount.
NOTE: For ccTLDs specifically, please see each individual support page for information about their refund policies. A list of ccTLDs can be found here: About ccTLDs (Country-Code Domain Names).
Domain Name Manual Renewals
Refundable if canceled within five days of manual renewal.
NOTE: For ccTLDs specifically, please see each individual support page for information about their refund policies. A list of ccTLDs can be found here: About ccTLDs (Country-Code Domain Names).
- Premium DNS. Refundable within the first five days of purchase.
- Protected Registration. Refundable within the first five days of purchase.
- SSL Certificates and Renewals. All SSL's, issued or unissued, may be refunded in full, following revocation, within 45 days of the original purchase date. After 45 days, issued or unissued, remaining years may be refunded to In Store Credit.
Unissued renewal certificates may be cancelled and refunded (to In Store Credit or original payment method) for up to 12 months after the renewal billing date.
Professional Web Services.
- In Pre-Production:
If customer calls within 10 business days after purchase, (and no effort has been put forth on the project), with the request to cancel the site based on mistaken qualification or wrong expectations: Full refund of One-time Build Fee. - In Progress:
If effort has been put forth on the site and moved forward but we have not published the site yet, there would be a refund of One-time Build Fee, which would vary based on product:- Deluxe Website Design - $500.00
- Standard Web Store Design (AKA Web Store Design)- $450.00
- Deluxe Web Store Design - $900.00
- Update Services - Fees paid are non-refundable
- Site Published:
- Build Complete: If we have completed the project and published the site design (live or to a development link if there were DNS issues) following the appropriate rules, there would be no refund of the One-time Build Fee.
- Renewals: The time remaining is refundable.
- Excessive Content/Conversion Fees: Non-refundable
Products Not Available for Refunds:
- Appraisals. Express and Certified Appraisals are non-refundable if the customer already applied the credit.
- Domain Monitoring
- Professional Web Design Services
- Merchant Accounts
- Premium Domain Names
- Redemption Fees
- Email relays
Products (particularly domain names) must be canceled before we can process a refund in almost every situation.
