Close Window x

Frequently Asked Questions

Help Center Search

Getting Started Articles

Where Can I Find My Customer Number?

You can find your customer number in the Customer Info & More area of your Account...

Sorting the File List in the File Manager

Using the File Manager in the Hosting Control Center, you can sort lists of files...

Using the Drag and Drop Feature in the File Manager

Using a drag and drop method within your File Manager , you can copy or move files...

Performing Actions on Multiple Files or Folders in the File Manager

You can Copy, Move, Rename, or Delete multiple files or directories using the File...

Editing Web Site Content Through the File Manager

You can edit existing and create new Web site content through the File Manager in...

Downloading a File from Your Hosting Account Using the File Manager

To Download a File from Your Hosting Account Using the Hosting Control Center's...

Copying a File from One Directory to Another Using the File Manager

To Copy a File in Your Hosting Account From One Directory to Another Using the...

Moving a File from One Directory to Another Using the File Manager

To move a file in your hosting account from one directory to another using the...

Deleting a File from Your Hosting Account Using the File Manager

To Delete a File From Your Hosting Account Using the Hosting Control Center's File...

Renaming a File in Your Hosting Account Using the File Manager

To Rename a File in Your Hosting Account Using the Hosting Control Center's File...

Creating a New Directory in Your Hosting Account Using the File Manager

To Create a New Directory in Your Hosting Account Using the Hosting Control Center's...

Copying a Directory from One Location to Another Using the File Manager

To Copy a Directory in Your Hosting Account From One Location to Another Using the...

Moving a Directory from One Location to Another Using the File Manager

To Move a Directory in Your Hosting Account From One Location to Another Using the...

Renaming a Directory in Your Hosting Account Using the File Manager

To Rename a Directory in Your Hosting Account Using the Hosting Control Center's...

Setting up Your Hosting Account

After you purchase a hosting plan, you need to log in to your Account Manager to...

Which Forms of Payment Can I Use for my Hosting Account?

Currently, we accept credit cards and wire transfers for all of our hosting...

Restore a File or Folder Using the File Manager

Hosting History is a feature in Linux hosting that allows you to restore files or...

Accessing Your File Manager in the Hosting Control Center

The File Manager , located in the Hosting Control Center, provides a way to easily...

Using the File Manager Filmstrip Feature

The Filmstrip feature in the File Manager displays all images within a single...

Upgrading Your Hosting Account

If you find that you need additional space, bandwidth , or features for your Web...

What does it mean to host a domain?

Hosting (also known as Web site hosting or Web hosting) is the business of housing,...

What Does it Mean to Host a Domain?

Hosting (also known as Web site hosting or Web hosting) refers to housing, serving,...

How Do I Log in to My Account Manager?

You can manage many of the settings for your products and services from within your...

Using the File Manager in the Hosting Control Center

The File Manager , located in the Hosting Control Center, allows you to manage the...

Getting Started Guide for Your Linux Shared Hosting Account

This guide assists you in getting started with your Linux Shared Hosting account....

Can I edit my Web site's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

Compressing Web Pages with GZIP

Compression is a simple, effective way to save bandwidth and speed up your Web site...

How Long Does it Take to Setup/Upgrade/Downgrade my Shared Hosting Account?

Linux Initial setup of your Linux shared hosting typically takes 30 minutes....

Uploading a File to Your Hosting Account Using the File Manager

With File Manager , multiple files can be transferred to your hosting account with...

Choosing a Hosting Plan

The operating system of your hosting account determines what scripting languages...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account ( FTP...

Canceling Your Hosting Account

Canceling your hosting account will delete all of your Web site files that you have...

Activating Your Hosting Account

Thank you for your hosting purchase. After you purchase a hosting plan, your account...

Changing Your Hosting Account Password (FTP Password)

If necessary, you can use the Hosting Control Center to change the password for your...

Retrieving Your Customer Number or Password

To log in to your account, you need your customer number and password. If you cannot...