Whitelisting Email Servers and IPs
You shouldn't normally have to worry about emails getting through with GoDaddy Email Marketing, but what happens if they don't? If you are sending tests to yourself and they are not coming through, or your subscribers report not receiving your emails, the issue may be that these recipients need to specifically allow your mail, because of the way those mail systems are set up.
How To Whitelist Emails
You may need to give your recipients the From Email that you use to send the email, GoDaddy Email Marketing's IP addresses or domains so that they can whitelist them.
To Whitelist Using IPs:
Here are the IP address ranges, that your email may be sent through:
198.71.244.0/27:
198.71.244.0, 198.71.244.1, 198.71.244.2, 198.71.244.3, 198.71.244.4, 198.71.244.5, 198.71.244.6, 198.71.244.7, 198.71.244.8, 198.71.244.9, 198.71.244.10, 198.71.244.11, 198.71.244.12, 198.71.244.13, 198.71.244.14, 198.71.244.15, 198.71.244.16, 198.71.244.17, 198.71.244.18, 198.71.244.19, 198.71.244.20, 198.71.244.21, 198.71.244.22, 198.71.244.23, 198.71.244.24, 198.71.244.25, 198.71.244.26, 198.71.244.27, 198.71.244.28, 198.71.244.29, 198.71.244.30, 198.71.244.31
198.71.245.0/27:
198.71.245.0, 198.71.245.1, 198.71.245.2, 198.71.245.3, 198.71.245.4, 198.71.245.5, 198.71.245.6, 198.71.245.7, 198.71.245.8, 198.71.245.9, 198.71.245.10, 198.71.245.11, 198.71.245.12, 198.71.245.13, 198.71.245.14, 198.71.245.15, 198.71.245.16, 198.71.245.17, 198.71.245.18, 198.71.245.19, 198.71.245.20, 198.71.245.21, 198.71.245.22, 198.71.245.23, 198.71.245.24, 198.71.245.25, 198.71.245.26, 198.71.245.27, 198.71.245.28, 198.71.245.29, 198.71.245.30, 198.71.245.31
198.71.246.0/27:
198.71.246.0, 198.71.246.1, 198.71.246.2, 198.71.246.3, 198.71.246.4, 198.71.246.5, 198.71.246.6, 198.71.246.7, 198.71.246.8, 198.71.246.9, 198.71.246.10, 198.71.246.11, 198.71.246.12, 198.71.246.13, 198.71.246.14, 198.71.246.15, 198.71.246.16, 198.71.246.17, 198.71.246.18, 198.71.246.19, 198.71.246.20, 198.71.246.21, 198.71.246.22, 198.71.246.23, 198.71.246.24, 198.71.246.25, 198.71.246.26, 198.71.246.27, 198.71.246.28, 198.71.246.29, 198.71.246.30, 198.71.246.31
To Whitelist Using Domain:
All mail will have the sending domain format m1##.gem.godaddy.com.
Need More Information?
If you don't know what to do with this information, that's ok! For help, please call our award-winning support team 24/7 at (480) 505-8877. Also reach out to us if:
- You have whitelisted emails and they are not coming through reliably
- You are unsure whether you need to whitelist or how to do it
- You would like specific IPs or information in order to simplify the whitelisting process
- You have other general questions about whitelisting and delivery
We definitely want to help you figure out what the root of the issue is and fix it so that you can get back to making beautiful emails! :)
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