Troubleshooting Sending a Test and Not Receiving It
GoDaddy Email Marketing is extremely reliable when delivering... she doesn't just flake out! :)
That being said, are you trying to send from your email address to that very same address? This can cause problems, due to simple email delivery filtering.
For example, are you using the address info@example.com as your From Email in your send mailing details? And trying to send your test email to that same email address: info@example.com ?
Remember! Your From Email will default to your account email address, until you change it. And at any time, GoDaddy Email Marketing will default the From Email to the most recently used setting.
Sending to yourself, from yourself, using an outside mail-server (in this case, GoDaddy Email Marketing) results in your filters thinking that your campaign is spam. It sees that the email is displaying your own address as the From Email. However, it also knows that the email did not originate from your own email provider -- the email technically came from our servers.
Making an email that originated elsewhere look like it came from you actually was a common spammer trick. So this pattern is automatically programmed into many filters. Sometimes you can find the email in your spam folder, but sometimes it will be blocked, completely.
To fix this problem, first try sending to a different email address than the one you're sending from, and see if you receive the mail. This is often all it takes to get you your test emails! You can also investigate whitelisting the IP addresses, if you must send from and to the same address, or domain. For help, please call our award-winning support team 24/7 at (480) 505-8877.
