Help Center

Other Languages: Dansk Deutsch Ελληνικά Español Suomi Filipino Français Indonesian Italiano Japanese Korean Malay Bokmål Nederlands Polski Português - Brasil Português - Portugal Русский Svenska Thai Türkçe Українська Vietnamese

General Articles

Find Your Server's IP: Your server comes with a dedicated IP address you can use to access your server....
Resetting Your Server's Password: If you forgot your server's password, we can help you reset it. NOTE: If you know...
Finding Your Server's Username: You'll need your server's username to connect via SSH or Remote Desktop (RDC). To...
Requesting a Power Cycle for Your Server: If you cannot reboot your server, manually ( more info ), you can request a power...
How do I upgrade or downgrade options on my server?: These instructions do not apply to server with the Gateway interface ( more info )....
How long does setting up my Virtual Private Server take?: Setting up your Virtual Private Server (VPS) can take up to 29 hours. It may take up...
Canceling Your Server: If you no longer need your server, you can cancel it. If you have Gateway-based...
Modifying Your Server's Add-Ons: These instructions do not apply to server with the Gateway interface ( more info )....
Requesting Additional IP Addresses for Your Server: You can request up to 2 additional IP addresses for your server (for a total of 3: the...
Get Support for Your VPS or Dedicated Server: If you need help with your VPS or Dedicated Server, you can launch a live chat session...
Magento: Apply SUPEE-5344 (VPS & Dedicated Servers): Magento announced a critical security vulnerability with its software and issued a...
Rebooting Your Server: To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...
What if I've reached my VPS or Dedicated Server's bandwidth allotment?: Bandwidth is a measurement of the amount of data allowed to pass between a user's...
Purchase Additional Bandwidth for Your VPS or Dedicated Server: These instructions do not apply to server with the Gateway interface ( more info )....
Review Your VPS or Dedicated Server's Bandwidth Usage: Bandwidth is a measurement of the amount of data allowed to pass between a user's...
Starting over with My Server (Reprovision): If you want to revert to a clean setup on your server, you can reprovision it, which...
Is there functionality that is not available to my Windows Virtual Private Server?: Due to the nature of virtualization software, some system functionality is not...
Can I install Windows patches on my Virtual Private Server?: Your ability to install patches on your Windows® Virtual Private Server (VPS)...
Can I change the time zone on my Windows Virtual Private Server?: No, you cannot permanently change the time zone setting on your Windows® Virtual...
What can I do with a Virtual Private Server?: Compared to shared hosting accounts, a Virtual Private Server (VPS) offers you more...
Can I partition my Windows VPS or Dedicated Server?: You can partition the second, non-primary hard drive of any Windows dedicated server...
VPS and Dedicated Server Quick Reference Guide: This Quick Reference guide will help you to get started with your Virtual...
Tips for Server Health and Maintenance: Maintenance is an important part of server management. By making sure that your...
How to FTP to Your Server: With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...
Adding Bandwidth-Overage Protection to Your Server: These instructions do not apply to server with the Gateway interface ( more info )....
Setting up Your Server: You already purchased a server — now you need to set it up, which includes the...
Generating a Strong Password: A password is your first and last line of defense in computer security. Typically...
What server upgrades or modifications require a re-provision or downtime?: These instructions do not apply to server with the Gateway interface ( more info )....
Patching Your Server: To protect yourself from security vulnerabilities, you must patch your server...
Changing Your Server's Password: If you want to change your password, you can log in to your server and change it using...
What is open_basedir?: The open_basedir function defines the locations or paths from which PHP is allowed to...
Logging in to Your Server: Logging in to your server depends on its operating system and whether or not you have...
What software do you install on my Windows Virtual Private Server?: This is the software installed on your Windows Virtual Private Server: Operating...
Update DNS on Your VPS or Dedicated Server: If you have a Windows dedicated server running Parallels Plesk Panel 8.6 or lower or...

Help Center

Frequently Asked Questions

Related Articles

General Articles