What server upgrades or modifications require a re-provision or downtime?
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Last Updated:
December 31, 2014 11:35 AM
These instructions do not apply to server with the Gateway interface (more info).
When making modifications to a Virtual Private Server (VPS) or a Dedicated Server, some procedures may result in downtime or a loss of data.
Some modifications may also require reprovisioning of the server. If you are unsure, please contact our Professional Hosting Services team so that they can make expert recommendations on how you should move forward.
Virtual Private Servers (VPS)
Bandwidth
- Available for Windows and Linux
- Automated process. 30 minute installation time. No downtime required
Data Transfer (Throughput)
- Not available for upgrade on Virtual Private Servers (VPS)
FTP Backup Space
- Available for Windows and Linux
- Automated process. 30 minute installation time. No downtime required
Game Server Licenses
- Plesk Only
- Available for Windows and Linux
- Our Advanced Hosting Team performs a manual install, runs updater, 30 minute installation
I386 Folder
- Available for Windows only
- Installed by the Advanced Hosting Team, takes effect instantly once request is received
MS SQL
- Available for Windows only
- Installed via 'Add/Remove Programs' on Remote Desktop
- 30 minute installation
MySQL
- Available for Windows and Linux
- Comes by default with cPanel and Plesk
Firewall
- Not available for upgrade on Virtual Private Servers (VPS)
Plesk Deluxe/Pro Pack
- Available for Windows and Linux
- Automated process. 30 minute installation time unless there is an error with the SWSoft key. If there is an error, please contact the Professional Hosting Services team
RAM Accelerator
- Linux: requires repurchase
- Windows: not available.
SMTP Relay Increase
- Available for Windows and Linux
- Must go through Abuse screening, once approved the SMTP limit is increased manually by the Advanced Hosting Team
SpamAssassin
- Available for Windows and Linux
- Enable updater icon for Linux with Plesk, 30 minute installation
- Turn SpamAssassin to 'On' via cPanel, 30 minute installation
Dedicated Servers
Bandwidth
- Available for Windows and Linux
- Automated process. 30 minutes until it becomes active, No downtime required
SMTP Relay Increase
- Available for Windows and Linux
- Must go through Abuse screening, once approved the SMTP limit is increased manually by the Advanced Hosting Team
Data Transfer (Throughput)
- Available for Windows and Linux
- Automated process. 30 minutes installation
FTP Backup Space
- Available for Windows and Linux
- Automated process. 30 minutes until it becomes active, No downtime required
Firewall
- Available for Windows and Linux
- Requires 5 hours of downtime
- Downtime is scheduled by customer in Hosting Control Panel
Plesk Deluxe/Pro Pack
- Available for Windows and Linux
- Requires manual installation by the Advanced Hosting Team
- 30 minute installation once request received, unless error with SWSoft key
I386 Folder
- Available for Windows only
- Comes by default with Dedicated Servers
MySQL
- Available for Windows and Linux
- Comes by default if server has Parallels Plesk Panel or cPanel
- Information in the MySQL area of the control panel must be entered to activate the service
MS SQL
- Available for Windows only
- Installed via 'Add/Remove Programs' on Remote Desktop
- 30 minute installation (Newer versions can take 5-24 hours for installation)
SpamAssassin
- On Linux with Parallels Plesk Panel, installed via the Updater icon
- On Linux with cPanel, turn SpamAssassin to 'On'
- Windows requires a separate installation, Customer must contact SWSoft
Game Server Licenses
- Parallels Plesk Panel Only
- Available for Windows and Linux
- The Advanced Hosting Team does a manual install, runs updater, 30 minute installation
