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General Articles

Canceling Your Server: If you no longer need your server, you can cancel it. If you have Gateway-based...
How long does it take to set up my server?: It may take up to 72 hours for the server option to appear in your account. Once this...
How do I upgrade or downgrade options on my server?: These instructions do not apply to server with the Gateway interface ( more info )....
Requesting a Power Cycle for Your Server: If you cannot reboot your server, manually ( more info ), you can request a power...
Migrating Away from Red Hat Enterprise Linux: Some of the information in this article is advanced material we make available as a...
Finding Your Account's PHP Version Using Phpinfo: The easiest way to find your PHP settings for an account is to upload a PHP info...
Setting up Your Server: You already purchased a server — now you need to set it up, which includes the...
Starting over with My Server (Reprovision): If you want to revert to a clean setup on your server, you can reprovision it, which...
Requesting Additional IP Addresses for Your Server: You can request up to 2 additional IP addresses for your server (for a total of 3: the...
Modifying Your Server's Add-Ons: These instructions do not apply to server with the Gateway interface ( more info )....
Finding Your Server's Username: You'll need your server's username to connect via SSH or Remote Desktop (RDC). To...
Resetting Your Server's Password: If you forgot your server's password, we can help you reset it. NOTE: If you know...
Rebooting Your Server: To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...
Find Your Server's IP: Your server comes with a dedicated IP address you can use to access your server....
Get Support for Your VPS or Dedicated Server: If you need help with your VPS or Dedicated Server, you can launch a live chat session...
Review Your VPS or Dedicated Server's Bandwidth Usage: Bandwidth is a measurement of the amount of data allowed to pass between a user's...
Purchase Additional Bandwidth for Your VPS or Dedicated Server: These instructions do not apply to server with the Gateway interface ( more info )....
What if I've reached my VPS or Dedicated Server's bandwidth allotment?: Bandwidth is a measurement of the amount of data allowed to pass between a user's...
What software is installed on my Linux dedicated server?: The contents of your dedicated Linux server depends on what kind of Linux distribution...
What is a Dedicated Server?: Unlike normal hosting plans, which put many customers' accounts on a single server, a...
How to FTP to Your Server: With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...
Tips for Server Health and Maintenance: Maintenance is an important part of server management. By making sure that your...
VPS and Dedicated Server Quick Reference Guide: This Quick Reference guide will help you to get started with your Virtual...
How do I test My FTP Connection via the Command Line in Windows or MacOSX?: To test your FTP connection using the command line, follow these steps. Open a...
What can I do with a dedicated server?: Unlike normal hosting plans, which put many customers' accounts on a single server, a...
How do I run updates on my dedicated server?: All updates regarding patches, software, and bug fixes are the responsibility of the...
Which php libraries are installed by default on my Dedicated Server?: The specific php libraries installed on your Dedicated Server depend on the operating...
Critical Paths for Your Linux VPS or Dedicated Server: The file directory on your Linux VPS or Dedicated Server contains a number of critical...
Getting Started Guides for Your Dedicated/Virtual Dedicated Server: These getting started guides will help you set up and become familiar with your...
Logging in to Your Server: Logging in to your server depends on its operating system and whether or not you have...
What is open_basedir?: The open_basedir function defines the locations or paths from which PHP is allowed to...
Changing Your Server's Password: If you want to change your password, you can log in to your server and change it using...
What server upgrades or modifications require a re-provision or downtime?: These instructions do not apply to server with the Gateway interface ( more info )....
Upgrading Your Server's Operating System: WARNING: Upgrading your server's operating system requires a reprovision of your...
Can I use open_basedir on my server running Parallels Plesk Panel?: Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain...
Reset Your Dedicated Server's Password: If you cannot remember the root password for your dedicated server, we will need to...
Which php libraries are installed by default on my server?: The PHP libraries installed on your server depend on its type and operating system....

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