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Managing Mailboxes

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Last Updated: August 29, 2008 9:18 AM

You can set up as many mailboxes as your Hosted Exchange Email plan allows. You can set up mailboxes in multiple organizations using the same Hosted Exchange Email plan. However, each organization must have its own domain. Organizations may have more than one domain, but domains cannot be used by more than one organization.

Adding Mailboxes

You can add mailboxes to your organizations, up to the total number of mailboxes allowed for your plan. The same email address cannot be added to multiple organizations.

To Add a Mailbox

  1. Open the folder of the Organization for which you want to add a mailbox.
  2. Click the Mailboxes folder.
  3. Above your list of Email Addresses, click Add Mailbox.
  4. On the Select Organization page:
    1. From the Select an Organization list, select the organization in which you want to add the mailbox.
    2. From the Plan list, select Hosted Exchange Email plan from which you want to create the mailbox.
    3. Click Next.
  5. On the Configure Mailbox page:
    1. Enter a User name for the address, and select a domain from the Domain list.
    2. Enter and confirm a password for the email address.
    3. Indicate how much disk space you want to allocate to the mailbox.
    4. Click Next.
  6. On the Confirm Configuration page:
    1. Verify the organization and plan you selected are correct.
    2. Verify the email address and mailbox information you entered is correct.
  7. Click Finish.

Editing Email Addresses and Mailboxes

If necessary, you can change an email address by changing the user name or the domain associated with the mailbox. You can also update the settings for the mailbox.

To Edit an Email Address or Mailbox Settings

  1. Open the folder of the Organization that contains the email address or mailbox you want to modify.
  2. Click the Mailboxes folder.
  3. In your list of Email Addresses, click the email address that you want to modify.
  4. (Optional) To change the email address, in the Edit Mailbox section, you can change the User Name or Domain.
  5. (Optional) To change the amount of disk space you want to allocate to the mailbox, specify the new amount in the Space for this account field.
  6. Click OK.

Resetting the Password for Email Addresses

If a user loses their password or if the security of their password is compromised, you can reset their password for them.

To Reset an Email Address Password

  1. Open the folder of the Organization that contains the email address for which you want to reset the password.
  2. Click the Mailboxes folder.
  3. In your list of Email Addresses, click the email address for which you want to reset the password.
  4. Click the Reset Password hyperlink.
  5. In the Password field, enter the new password.
  6. Click OK.

Deleting Mailboxes

If you delete a mailbox, that email address is removed from all distribution lists, etc. on which it is included.

To Delete a Mailbox

  1. Open the folder of the Organization that contains the mailbox you want to delete.
  2. Click the Mailboxes folder.
  3. In your list of Email Addresses, click the Delete icon for the email address you want to remove.
  4. In the Confirm Delete section, click OK to verify you want to delete the email address and its mailbox.