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Frequently Asked Questions

Add FTP Users

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Last Updated: June 19, 2015 9:58 AM

Additional FTP users can upload and manage files in your hosting account.

  1. Log in to your Account Manager.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Manage.
  4. In the Files section, click FTP Accounts.
  5. In the Add FTP Account section, complete the following fields, and then click Create FTP Account:
    • Login — Enter a user name.

      The username includes @[your account's primary domain name] — you must use the entire username when connecting this account via FTP.

    • Password & Password (Again) — Enter the password you want to use.
    • Directory — Enter the highest-level directory the user can access. If you want the user to have access to the entire account, enter nothing but a forward slash (/).
    • Quota — Enter the amount of space you want to limit the user to or select Unlimited.

Our Economy and Deluxe cPanel shared hosting accounts offer 50 FTP users; our Ultimate accounts offer an unlimited number of FTP users. FTP users are available as soon as you create them.