Help Center

To use FileZilla with your hosting account, you will need accurate hosting FTP settings.

To Use FileZilla (FTP), You Need

• To set up your hosting account. See Set up your account for more information.
• Your hosting account IP address. See Find IP address of your website for more information.
• Your hosting account user name. See Find your FTP login/username for more information.
• Your hosting account password. See Reset your FTP username and password for more information.

  NOTE: This is not necessarily the same as your customer account password.

Once you have everything in order, you can connect to your hosting account with FileZilla.

To connect to your hosting account, download FileZilla and follow the instructions below.

To Connect to Your Hosting Account with FileZilla

1. Launch FileZilla from your computer.
2. Complete the following fields, and then click Quickconnect:
   • Host — Enter your hosting account IP address.
     
   • Username — Enter your hosting account user name.
   • Password — Enter your hosting account password.
     
     If you have problems connecting to your hosting account, it is most likely caused by an incorrect password. See Reset your FTP username and password for more information.
   • Port — Type 22 for sFTP.

     NOTE: Our Managed WordPress accounts can only connect via sFTP.

Once connected, FileZilla displays the contents of your hosting account on the right, in the Remote site section, and the contents of your computer on the left in the Local site section.

Troubleshooting

If you experience issues connecting to your hosting account with FileZilla, see:

• Reset your FTP username and password
• FileZilla Errors: "The server's certificate is unknown" & ECONNREFUSED

Follow along with these instructions to transfer files to your hosting account with FileZilla.

To Transfer Files to Your Hosting Account with FileZilla

1. Locate the Local site files you want to transfer to your hosting account.
   • FileZilla displays the contents of your Local Site starting at your operating system's root level. Navigate to a more familiar location in your computer's file structure by double-clicking Users, your profile name, and then Desktop or your primary documents folder.
   • The files you upload to that directory should have an index file. This file is likely, index.html or index.htm, but there are other valid options. For more information, see What file displays when someone browses to my domain name?
2. Select the Local site files. There are two ways to select multiple files:
   • Select one file, and then, holding down the Shift key on your keyboard, select another file from the list to continue your selection. The two chosen files and all files between them are selected.
   • Select one file, and then, holding down the Ctrl key on your keyboard, select another file from the list to continue your selection. In this way, you can add or remove single files in your selection.
3. Locate the Remote site directory you want to transfer your files to. You'll want to use your website's root directory (more info).
4. Move the files from the Local site to the Remote site by dragging and dropping them.

Drag and Drop — Select the Local site files that you want to upload. Click and drag them to the Remote site directory. When the directory is highlighted, you can drop the files (let go of the mouse) and the files will upload.

If you have any problems using FileZilla to connect to your hosting account, see Troubleshooting FileZilla FTP Connections.