Migrating Subscribers from Confirmation Required to Unverified
To update the status of Confirmation Required subscribers, you must export your Express Email Marketing subscriber list, and then re-import it. This re-import changes the status from Confirmation Required to Unverified.
NOTE: "Confirmation Opened," "Confirmation Pending," and "Disabled" subscribers will remain in their respective statuses, regardless of exporting and re-importing the list. Also, "Confirmation Opened" and "Confirmation Pending" subscribers will not receive a new confirmation message. For more information, see How does the list import change affect my current subscribers?.
To Export a Subscriber List
- Log in to your Account Manager.
- In the My Products section, click Express Email Marketing.
- On the Express Email Marketing page, click Open Express Email Marketing for the account you want to modify.
- Click List Database Manager, and then click Export List.
- Select from the following criteria:
- Interest Groups
- Public and/or private interest groups.
- Demographics to Export
- Standard and custom questions. Questions vary depending on the standard and custom questions you added to your surveys and campaigns.
- Subscriber Options
- Subscriber options (Confirmed, Confirmed Date, and Confirmed IP).
- To compress your exported file in .ZIP format, under Export Options, select Compress file.
- Select one of the following:
- Download now
- Download the .CSV or .ZIP file when processing is complete
- Send the results via email
- When finished, send the .CSV or .ZIP file as an attachment in an email message. Large lists may take several minutes to process.
- Click OK.
Once you export the list, you must re-import it into Express Email Marketing.
To Import a Subscriber List
- Log in to your Account Manager.
- In the My Products section, click Express Email Marketing.
- On the Express Email Marketing page, click Open Express Email Marketing for the account you want to modify.
- Click List Database Manager, and then click Import List.
- Click Browse, locate and select the file you want to import, and then click Import File.
- To update any existing records with the addresses in your import list, select Update existing records.
NOTE: This will likely remove any information your subscribers may have added to their profiles themselves.
- To specify the imported file contains column headings, select First row includes column headings.
- From the Select Delimiter list, select the delimiter used to separate column values.
- To change a column heading, select from the list of available options or select Ignore Column.
- In the Interest Groups section, select the interest group to associate with the imported subscribers, if any.
- Click OK.
When the list is updated, Express Email Marketing notifies you by email.