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Setting up Email on Your BlackBerry Smartphone

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Recently Updated: March 23, 2009 4:04 PM

To integrate a BlackBerry® smartphone account with your email

  1. From an Internet browser, log on to your BlackBerry smartphone account.
  2. Click Set up BlackBerry Internet Email.
  3. Under Services, click E-mail Accounts.
  4. Click Set Up Account.
  5. Enter your full email address (for example, name@coolexample.com), then enter and confirm your password. Click Next
  6. If the integration fails, you may receive the error "We were unable to configure this email account. Please tell us how you access your e-mail by selecting an option below." This indicates that the integration may have failed because you typed the wrong account information. If this is the case, repeat steps 1 to 4.
  7. If the integration is not complete because additional information is missing, proceed to the next steps to make certain all information is entered.
  8. Click Next.
  9. Under Internet Service Provider E-mail (POP/IMAP), select I use Microsoft® Outlook® or Outlook Express.

    NOTE: You may also select "I can access my mailbox using a Web browser (Outlook Web Access)", or "I always use Microsoft Outlook to access my mailbox" under Microsoft Outlook/Exchange or "I can access my mailbox using a Web browser (iNotes" or "I always use Lotus Notes to access my mailbox" under IBM® Lotus Notes®/ Domino®.

  10. Click Next.
  11. Click Submit.
  12. Verify your email address, user name, and password.
  13. Specify whether to Leave messages on mail server or Utilize SSL.
  14. Click Submit. If your ISP requires a server name use rimimap.secureserver.net.

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.