What do I do if I am having trouble connecting to my email account through Outlook or Outlook Express?
If you experience trouble connecting to your email account using Outlook® and Outlook Express®, check your email account settings. One of the more common causes of connection problems is that the account may be established as an IMAP-based account, instead of a POP3-based account.
- Your POP account Settings are:
- Username
- Your full email address.
- Password
- Your email account password.
- Incoming Mail Server
- Use pop.secureserver.net for your incoming mail server.
- Outgoing Mail Server
- Use smtpout.secureserver.net for your outgoing mail server.
- Incoming Port
- If you enabled SSL, use port 995. If you do not have SSL enabled, use port 110 for your incoming port.
- Outgoing Port
- If you enabled SSL, use port 465. If you do not have SSL enabled, use port 587, 25, 80, or 3535 for your outgoing port.
NOTE: Your email client may require password authentication for your Outgoing Mail Server.
If you need to set up an IMAP-based account, see Setting Up Your Email Account to Use IMAP.
For more information about setting up your email account to work with a specific email client, see one of the following tutorials:
Setting up email in Outlook Express
Setting up email in Mozilla Thunderbird
Setting up email in Microsoft Entourage
NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook® and Outlook Express® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All rights reserved.