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About Changing Web-Based Email Firewall Settings

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Last Updated: July 29, 2008 4:22 PM

If you are unable to read your email messages, firewall software settings may be preventing Web-Based Email from working properly. To utilize all the features of Web-Based Email, you may have to change your firewall or popup blocker security settings. If you have one of the following security software programs, go to the instructions and adjust your settings.

If you are operating another firewall or popup blocker program, adjust the settings to allow popup blockers from Web-Based Email or add http://email.secureserver.net to your list of approved sites.

NOTE: Using your account in SSL mode may allow Web-Based Email to operate fully, without adjusting your firewall security settings. To turn on full-time SSL mode, select Use Full-time SSL Mode from the Other tab in Display Settings.

After you change your firewall security settings, you need to clear your browser's cache.

NOTE: To clear your browser's cache, log out of your Web-Based Email account and any other open windows.

To Clear Your Cache in Internet Explorer

  1. Open the Tools menu, and select Internet Options.
  2. Click on the General tab in the dialog box.
  3. Under Temporary Internet files, click Delete Files.
  4. Check the box next to Delete all offline content.
  5. Click OK.

To Clear Your Cache in Mozilla Firefox

  1. Open the Tools menu, and select Options.
  2. Click on the Privacy icon.
  3. Click on the Cache tab, and click Clear Cache Now.
  4. Click OK.

To Clear Your Cache in Safari

  1. Open the Safari menu.
  2. Select Empty Cache.
  3. In the Dialog box, click Empty.

To Clear Your Cache in Netscape

  1. Open the Edit menu, and select Preferences.
  2. Expand the Advanced menu by clicking on the plus sign (+).
  3. Select Cache, and click Clear Cache.
  4. Click OK.