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Frequently Asked Questions

Credit Card and Payment Information Articles

Payment Methods We Accept for Purchases

We accept the following payment methods, based on your billing country/region and the...

Updating Payment Methods

When your credit card information changes, such as an expiration date or billing...

Remove Payment Methods

If there is a payment method listed in your account that has expired or you no longer...

Changing Payee Information

After setting up a payee for one of our products that pays you, you might need to...

How do I deposit funds to my Good As Gold account?

Good As Gold lets you fund your account using: Wire Transfer ACH Check...

Adding PayPal as a Payment Method

If you have a PayPal® account, you can use it to pay for your purchase. The first...

Add Payment Methods (Credit Cards, Bank Accounts)

Adding a payment method to your account lets you use it to checkout or renew products....

Designating an Alternate Payment Method

You can designate an alternate payment method to use in the event that the primary...

Adding and Updating Payment Methods to Include a Value Added Tax ID

To Add a New Payment Method with a VAT ID Log in to your Account Manager. Go to...

Viewing Your Pending Orders

When you place an order with us using international payment options, they can take up...

Viewing Your In-Store Credit

If you have an In-Store Credit applied to your account, we store it in your account...

Updating Payment Methods for Renewing Products

You can update the payment method associated with renewing products in your account....

Enabling Express Checkout

Express Checkout is a fast and easy way to purchase our products. Once enabled, this...

Accessing Your Order History

You can view, print, and search your account's previous orders and refunds. To...

Changing Your Default Display Currency

You can change the currency of the prices that display on our website in your Account...

Can I get a refund of unused Good As Gold funds?

Yes. However, there is a transaction fee of $20 to process the refund. Only full...

What is Value Added Tax?

In accordance with European Union Directive 77/388/EEC, Value Added Tax applies only...

About Credit Card Account Updater Programs

We're enrolled in the Visa® Account Updater and MasterCard® Automatic...

Applying In-Store Credits to Purchases

When you make purchases on our website, you can use In-Store Credit the same way you...

Why do I have to pay Value Added Tax?

If you are a resident of any country within the European Union (EU), you are required...