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Frequently Asked Questions

Account Settings Articles

Accessing Your Order History

You can view, print, and search your account's previous orders and refunds. To...

Clearing Your Browser's Cache

Clearing your browser's cache might help fix problems including: Failing log in...

Retrieving Your Customer Number or Resetting Your Password

To sign in to your account, you need your customer number and password. If you cannot...

Gérer Les Informations De Votre Compte

Il est important de garder à jour toutes les informations de votre compte - y...

Updating Your Account's Email Address

It's important to keep your account's email address updated so you can receive...

Updating Your Account Password

You can update your password after logging in to your account. If you forgot your...

I Didn't Receive My Two-Step Authentication Code

If you don't receive your Two-Step Authentication code, you have two options:...

Disabling Two-Step Authentication

Two-Step Authentication requires that you access your account with a verification code...

I don't want to get email or direct mail from you. How can I stop it?

If you currently receive unsolicited email or direct mail from us and do not want to...

Managing Your Account Information

It's important to keep all of your account information updated. This includes your...

Taking a Screenshot of Your Desktop

When you contact our 24/7 Support team, we might ask you to provide a screenshot of...

Enabling Two-Step Authentication for Your IX-ONE DOMAIN HOST Account

Two-Step Authentication adds another layer of security to your account by texting you...

Finding or Changing Your Call-in PIN

When you contact our support department, we ask for your Call-in PIN, which you...

How do I log in to my Account Manager?

You can manage many of the settings for your products and services from within your...