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Frequently Asked Questions

I updated my email address on my account, but am still getting messages at my old address.

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Last Updated: April 28, 2015 11:38 AM

There are three email addresses associated with your account: your main account contact information, the contact information for your domains, and your billing information. To ensure that all email messages related to your account are sent to the correct email address, please update all three of these to include the correct email address.

To Update Your Main Account Email Address

  1. Log in to your Account Manager.
  2. Go to the Settings tab.
  3. Click Account Security Settings.
  4. In the Email and Confirm Email fields, enter the new email address.
  5. In the Current Password field, enter your password, and then click Save Changes.

To Update Your Domain Contact Email Address

See Update contact information.

To Update Your Billing Contact Email Address

  1. Log in to your Account Manager.
  2. Go to the Payments tab.
  3. Click Payment Methods.
  4. Mouse over the payment methods you use, and then select Edit.
  5. In the Email Address field, enter your new email address, and then click Save.
  6. Repeat the last two steps for each payment method.