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Customer Support                                                                                                                 IX-ONE HOSTING
Submit Customer Support Ticket
Get Me in Touch With an Expert
Examples of customer support issues include:
Billing problems
Indecipherable application error messages
Product-specific technical questions
Sales inquiries
If you experience errors, bugs, and general bad behavior from your application, we have customer support representatives who have seen it all on hand to rectify the situation.  Keep in mind existing help documentation exists to help you help yourself.  See Product Help below for details.
Product Suggestions
Submit Product Suggestion
 Have I Got a Feature Suggestion For You
Examples of product suggestions include:
Improvements for existing feature sets
Ideas for future functionality
Blowing the whistle on confusing interfaces
We love to improve our products and that's why every customer product suggestion is reviewed by our development team for possible inclusion in future releases.  Tell us if you're pulling your hair out, or better still, what would make your day.
Product Help
Launch Product Help
 You Need Help and You Need It Quick
Examples of product help content include:
"What is..." articles that explain and inform
"How Do I..." articles that offer step-by-step instructions
Trouble-shooting articles that help you get unstuck
Most of the time, you're not the first to run into a particular problem or issue.  We've taken it upon ourselves to create robust and current help documentation that address the majority of customer technical issues.