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Frequently Asked Questions

General Articles

What software is installed on my Linux Virtual Private Server (VPS)?

The contents of your Virtual Private Linux server depends the Linux distribution you...

Resetting Your Server's Password

If you forgot your server's password, we can help you reset it. NOTE: If you know...

Finding Your Server's Username

You'll need your server's username to connect via SSH or Remote Desktop (RDC). To...

Requesting a Power Cycle for Your Server

If you cannot reboot your server, manually ( more info ), you can request a power...

How do I upgrade or downgrade options on my server?

These instructions do not apply to server with the Gateway interface ( more info )....

How long does setting up my Virtual Private Server take?

Setting up your Virtual Private Server (VPS) can take up to 29 hours. It may take up...

Canceling Your Server

If you no longer need your server, you can cancel it. If you have Gateway-based...

Modifying Your Server's Add-Ons

These instructions do not apply to server with the Gateway interface ( more info )....

Requesting Additional IP Addresses for Your Server

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

Get Support for Your VPS or Dedicated Server

If you need help with your VPS or Dedicated Server, you can launch a live chat session...

Review Your VPS or Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Purchase Additional Bandwidth for Your VPS or Dedicated Server

These instructions do not apply to server with the Gateway interface ( more info )....

Find Your Server's IP

Your server comes with a dedicated IP address you can use to access your server....

Magento: Apply SUPEE-5344 (VPS & Dedicated Servers)

Magento announced a critical security vulnerability with its software and issued a...

Rebooting Your Server

To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...

What if I've reached my VPS or Dedicated Server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Starting over with My Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

Setting up Your Server

You already purchased a server — now you need to set it up, which includes the...

Can I use open_basedir on my server running Parallels Plesk Panel?

Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain...

Critical Paths for Your Linux VPS or Dedicated Server

The file directory on your Linux VPS or Dedicated Server contains a number of critical...

VPS and Dedicated Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Virtual...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

How to FTP to Your Server

With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...

Which php libraries are installed by default on my server?

The PHP libraries installed on your server depend on its type and operating system....

Generating a Strong Password

A password is your first and last line of defense in computer security. Typically...

What server upgrades or modifications require a re-provision or downtime?

These instructions do not apply to server with the Gateway interface ( more info )....

Patching Your Server

To protect yourself from security vulnerabilities, you must patch your server...

Changing Your Server's Password

If you want to change your password, you can log in to your server and change it using...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Logging in to Your Server

Logging in to your server depends on its operating system and whether or not you have...