Frequently Asked Questions

General Articles

Canceling Your Server

If you no longer need your server, you can cancel it. If you have Gateway-based...

How long does it take to set up my server?

It may take up to 72 hours for the server option to appear in your account. Once this...

How do I upgrade or downgrade options on my server?

These instructions do not apply to server with the Gateway interface ( more info )....

Requesting a Power Cycle for Your Server

If you cannot reboot your server, manually ( more info ), you can request a power...

Migrating Away from Red Hat Enterprise Linux

Some of the information in this article is advanced material we make available as a...

Finding Your Account's PHP Version Using Phpinfo

The easiest way to find your PHP settings for an account is to upload a PHP info...

Setting up Your Server

You already purchased a server — now you need to set it up, which includes the...

Starting over with My Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

Requesting Additional IP Addresses for Your Server

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

Modifying Your Server's Add-Ons

These instructions do not apply to server with the Gateway interface ( more info )....

Finding Your Server's Username

You'll need your server's username to connect via SSH or Remote Desktop (RDC). To...

Resetting Your Server's Password

If you forgot your server's password, we can help you reset it. NOTE: If you know...

Rebooting Your Server

To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...

Find Your Server's IP

Your server comes with a dedicated IP address you can use to access your server....

Get Support for Your VPS or Dedicated Server

If you need help with your VPS or Dedicated Server, you can launch a live chat session...

Review Your VPS or Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Purchase Additional Bandwidth for Your VPS or Dedicated Server

These instructions do not apply to server with the Gateway interface ( more info )....

What if I've reached my VPS or Dedicated Server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

What software is installed on my Linux dedicated server?

The contents of your dedicated Linux server depends on what kind of Linux distribution...

What is a Dedicated Server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

How to FTP to Your Server

With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

VPS and Dedicated Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Virtual...

How do I test My FTP Connection via the Command Line in Windows or MacOSX?

To test your FTP connection using the command line, follow these steps. Open a...

What can I do with a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

How do I run updates on my dedicated server?

All updates regarding patches, software, and bug fixes are the responsibility of the...

Which php libraries are installed by default on my Dedicated Server?

The specific php libraries installed on your Dedicated Server depend on the operating...

Critical Paths for Your Linux VPS or Dedicated Server

The file directory on your Linux VPS or Dedicated Server contains a number of critical...

Getting Started Guides for Your Dedicated/Virtual Dedicated Server

These getting started guides will help you set up and become familiar with your...

Logging in to Your Server

Logging in to your server depends on its operating system and whether or not you have...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Changing Your Server's Password

If you want to change your password, you can log in to your server and change it using...

What server upgrades or modifications require a re-provision or downtime?

These instructions do not apply to server with the Gateway interface ( more info )....

Upgrading Your Server's Operating System

WARNING: Upgrading your server's operating system requires a reprovision of your...

Can I use open_basedir on my server running Parallels Plesk Panel?

Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain...

Reset Your Dedicated Server's Password

If you cannot remember the root password for your dedicated server, we will need to...

Which php libraries are installed by default on my server?

The PHP libraries installed on your server depend on its type and operating system....