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Frequently Asked Questions

Getting Started Articles

Managing Your Hosting Account's Files

Your hosting account is on a computer — just like a personal computer. So, just...

Starting over with Your Shared Hosting Account (cPanel & Plesk Only)

With our cPanel and Plesk shared hosting accounts ( more info ), you can easily start...

Upgrading or Downgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your website,...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Canceling Your Hosting Account

Canceling your hosting account removes your website's files from our servers. Be sure...

Can I edit my Web site's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Reset Your FTP Username and Password

You can reset or change the credentials you use to log in to your hosting account via...

Upload Files

Your hosting account has a built-in file manageryou can use to upload files to your...

What does it mean to host a domain?

Hosting (also known as website hosting or Web hosting) is the business of housing,...

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

Hosting Account Getting Started Guide

This article only applies to Web & Classic Hosting. For more information, see What...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...