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Frequently Asked Questions

General Articles

What does my database restore error mean?

While attempting to restore a database back-up file, there are a variety of errors...

Redirect URLs with Your Hosting Account

A redirect automatically sends your website's visitors to a chosen destination, either...

Adding Bandwidth to Your Account

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Managing Your Hosting Account's Files

Your hosting account is on a computer — just like a personal computer. So, just...

Upgrading to Web Hosting from Classic Hosting

If you currently use a Classic hosting account, you can upgrade it for free to a Web...

Reinstalling the Default Scripts Directory on Windows Shared Hosting

This article only applies to Web & Classic Hosting. For more information, see...

Accessing Your Google Webmaster Tools Account

This article only applies to Web & Classic Hosting. For more information, see What...

Slow Website Speed Problems

Knowing how to improve your website's performance is important. We use tools like P3...

Generating a Strong Password

A password is your first and last line of defense in computer security. Typically...

Using the Hosting Account Password Vault

This article only applies to Web & Classic Hosting. For more information, see What...

Working with Hosting Account Administrators

If you have never set up Account Administrator relationships, you can no longer...

Restore from a Backup

After you've backed up your shared hosting account ( more info ), you can use those...

Connect to Your Server or Shared Hosting Account with SSH

All of our Linux-based shared hosting accounts ( more info ) and servers (VPS or...

Accessing Your Server Using Putty

You can use the Putty SSH client to access your Linux dedicated or Virtual Private...

Find Your Website's Nameservers

To make your website visible on the Internet, you need to point your domain name to...

Software Versions (Shared Hosting)

The software we install on your hosting account depends on its type ( more info )....

Enable SSH

SSH is a secure method of connecting to your hosting account to upload files, move...

Password Protecting a Directory in Your Shared Hosting Account

The Password Protect feature lets you limit Web access to your hosting account...

Linux Permissions Definitions

There are two types of general permissions and three types of advanced permissions...

Find Your Bandwidth Limit and Usage

Your hosting account uses bandwidth when it sends or receives data with the rest of...

Manage System Process (Linux)

On Linux® hosting accounts, you can view and end certain types of connections to...

Keeping Your Hosting/FTP Password Secure

The best way to prevent hackers from taking over your website with malware is to...

Do you support ColdFusion?

No, our shared hosting environment does not support ColdFusion as of November 29, 2011.

Windows Hosting PHP Support

Windows IIS 7 shared hosting accounts run PHP 5, allowing you to install a variety of...

What is a web.config file?

A web.config file lets you customize the way your site or a specific directory on your...

Which form mailers can I use with my Windows hosting account?

Our ASP form mailer is WEBFORMMAILER.ASP. Form-mailer functionality is also supported...

What is a script?

A script is a library of functionality that is easily incorporated into a website....

Disable Magic Quotes

Magic Quotes is a process that automatically escapes incoming data to the PHP script....

What default files come with Linux shared hosting accounts?

This article only applies to Web & Classic Hosting. For more information, see...

Hosting Account Administrator Permissions

This article only applies to Web & Classic Hosting. For more information, see What...

What is a Cron Job?

Cron is a standard Linux feature that allows you to schedule tasks, called "Cron...

Viewing Your Website Before Changing Your Nameservers Using Host Files

Adding entries to your hosts file lets you view the files you uploaded to your hosting...