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Frequently Asked Questions

Web & Classic Hosting Articles

Create MySQL or MS SQL Databases

You can create databases on your hosting account for your websites to use. The types...

Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Upload Files to Your Website (FTP)

To make your website visible on the Internet, you need to upload your website's files...

Add FTP Users

Additional FTP users can upload and manage files in your hosting account. Log...

Msg 102, Level 15, State 1 / Incorrect syntax near '*=' or '=*'.

Your website might display on of the following errors if you're using an MS SQL...

Msg 156, Level 15, State 1 / Incorrect syntax near the keyword 'COMPUTE'.

Your website might display the following error if you're using an MS SQL database:...

Msg 102, Level 15, State 1 / Incorrect syntax near 'Integer'.

Your website might display the following error if you're using an MS SQL database:...

Msg 321, Level 15, State 1 / "FASTFIRSTROW" is not a recognized table hints option..."

Your website might display the following error if you're using an MS SQL database:...

Msg 195, Level 15, State 1 / 'APPEND' is not a recognized option.

Your website might display the following error if you're using an MS SQL database:...

IX-ONE DOMAIN HOST Upgrading Databases to MS SQL 2012

We're migrating Web & Classic shared hosting customers using MS SQL databases to a...

Magento: Applying SUPEE-5344 (Web Hosting)

Magento announced a critical security vulnerability with its software and issued a...

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Manage Your Hosting Account Subdomains

Subdomains let you create memorable addresses and easy ways to access areas of your...

Reset Your FTP Username and Password

You can reset or change the credentials you use to log in to your hosting account via...

Fixing DNS Issues for New Hosting Accounts

When you set up your hosting account , we'll let you know if your domain name's DNS...

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

Mengimport Fail SQL Ke Dalam Pangkalan Data MySQL Menggunakan phpMyAdmin

Jika anda membuat sandaran atau mengeksport pangkalan data ke SQL fail, anda...

Changes in 4GH Hosting Pricing

As of January 5th, 2015, some customers with older 4G classic hosting plans may see an...

Hosting Account Getting Started Guide

This article only applies to Web & Classic Hosting. For more information, see What...

How do free hosting credits work?

We offer credits for free cPanel shared hosting accounts when you purchase some of our...

Removing Spanish-Language Support from the Hosting Control Panel

We are removing Spanish-language support from our Web and Classic Hosting account's...

Common Causes for Resource Overusage (Linux)

Your shared hosting account can only use a limited amount of system resources. If you...

Storing Large Files or File Collections (Resource Overusage)

Your hosting account can overuse resources if you are hosting a file repository or...

Migrating Windows Classic Accounts: FrontPage & Access End of Support

Over the coming weeks, we're migrating customers using IIS 6-based Windows Classic...

Anonymous User Content (Resource Overusage)

Websites that let anonymous users create and/or upload content can cause significant...

Additional Resource Usage Causes (Resource Overusage)

Besides the common causes for resource usage , there are some additional...

Outdated Applications and Add-Ons (Resource Overusage)

Web applications (WordPress, Drupal, etc.) that are out of date can contain bugs that...

Mass Email Applications (Resource Overusage)

You cannot host applications that send massive email campaigns or generate excessive...

Mass Merchant Affiliates and Cloned Websites (Resource Overusage)

You cannot host websites that pull content from third parties to generate unique...

Auto-Blogging, Article Spinning, and SEO-Inflation (Resource Overusage)

You cannot host applications that perform artificial SEO inflation, also known as...

Web Scraping, Indexing, and Scanning Applications (Resource Overusage)

You cannot host websites or applications that that scan, scrape, or index external...

Allowing Spam (Resource Overusage)

Websites and applications that promote spam behavior can cause significant overuse of...