Frequently Asked Questions

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FAQ Articles

I updated my email address on my account, but am still getting messages at my old address.

There are three email addresses associated with your account: your main account...

Maintaining Your Account

Account Information Things change. The seasons. The color of your hair. The Dow...

Why did I get an error message when I tried setting up a New Account?

If you try to set up hosting, Website Builder, Quick Shopping Cart®, or Photo...

Why do I have to pay Value Added Tax?

If you are a resident of any country within the European Union (EU), you are required...

What is Value Added Tax?

In accordance with European Union Directive 77/388/EEC, Value Added Tax applies only...

What is Round up for Charity?

Round up for Charity makes it easy to support great causes! During checkout, you can...

I need to file a 1099. Where can I get your W-9 form?

Click here for a copy of our W-9 form . For additional information, see the IRS...

Glossary of Technical Terms

This glossary defines terms related to hosting, email, and DNS. Terms beginning...

Guides

Jumping into unfamiliar territory, especially when it comes to new applications for...