Close Window x

Frequently Asked Questions

Uploading Your Web Site (FTP) Articles

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

What is File Transfer Protocol (FTP)?

Using File Transfer Protocol (FTP), you can connect to a remote computer, such as a...

Publishing Your Website with Dreamweaver CS5

After building your website with Adobe Dreamweaver®, you can publish it to your...

Microsoft Expression Web: Publish Your Website

This Quick Start guide describes how to use Microsoft Expression Web to connect to...

FileZilla Errors: "The Server's Certificate Is Unknown" & ECONNREFUSED

You might receive the following error when trying to connect to your cPanel shared...

Adobe Muse: How to Publish a Website

If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...

iWeb: Publish Your Website

To find information about any of these settings, see Upload files to your website...

Connecting to Your Hosting Account with FileZilla (FTP)

FileZilla is a free File Transfer Protocol (FTP) client for Windows®, Mac®,...

Upload Files to Your Website (FTP)

To make your website visible on the Internet, you need to upload your website's files...

Remove FTP Users

You can remove specific users' FTP access to your account. NOTE: You can only...

Edit FTP Users

You can edit the password and working directory for FTP users. Log in to your...

Add FTP Users

Additional FTP users can upload and manage files in your hosting account. Log...

What is my website's root directory?

The root directory of your website is the content that loads when visitors access your...

Change a Secondary Domain's Root Folder

If you have either a Deluxe , Premium , Unlimited , or Ultimate hosting account,...

Find Your FTP Login/Username

To upload content to your website, you need your FTP username and password. This...

Windows Vista: How to Upload a Website

This guide briefly describes what an FTP client is and how to use Windows Vista...

Windows 7: Create FTP Connection

You can use Microsoft® Windows 7 to connect to your hosting account and upload...

Dreamweaver CS6: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

Dreamweaver CS4: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

Fetch: Publish Your Website

Use the following steps to publish your website using the Fetch FTP client on a...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Publishing Your FrontPage 2003 Website Using FTP

If you built your website using Microsoft FrontPage® 2003, we recommend publishing...

Why would I need additional (File Transfer Protocol) FTP users?

There are several reasons why you might consider creating an additional (File Transfer...

Connecting to Your Shared Hosting Account with FTP-SSL

If you are the primary FTP user, you can secure your FTP connection using FTP-SSL....

I uploaded my files. Why isn't my website displaying?

If your website isn't displaying after you have uploaded your files, check the...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

Configuring Filezilla for FTPS Explicit

When using Filezilla, select the FTP over explicit TLS encryption option to secure...

Hosting Multiple Websites on Your Hosting Account

Only our Deluxe, Premium, Unlimited, and Ultimate hosting accounts can host multiple...