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Frequently Asked Questions

FAQ Articles

Moving Your Website to Us (Shared Hosting)              

If you have a hosting account somewhere else, but you want to move it to us (thank...

Switching Your Hosting Account Operating System

This article only applies to Web & Classic Hosting. For more information, see What...

Website Speed Tests

To test your website's speed, it's a good idea to make sure it's not just your local...

Who Needs a Dedicated IP Address?

Most shared hosting users have little need for a dedicated IP address. However, a...

Adding or Removing a Dedicated IP Address from Your Hosting Account

With shared hosting, many websites use the same IP address. You might require your own...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...

Find Your Absolute Path

Your absolute hosting path specifically points to your hosting account on our server's...

Common Web Page Errors

HTTP status codes are three-digit numbers that provide Web browsers with information...

Which components does my hosting support?

Some websites need particular components to function correctly. Check this list to...

Find IP Address of Your Website

You might need to find your hosting account's IP address to point your domain name to...

Default MIME Types (Windows)

You can configure MIME types using a web.config file if you are running IIS 7.0. For...

Configure MIME Types

Customers may create custom MIME types on a Linux shared hosting account by adding the...

What file displays when someone browses to my domain name?

When a visitor types your domain name in to their browser they are automatically...

Back up Your Website

Keeping a backup of your website is a wonderful idea. It provides insurance against...

How many visitors can view my site at once?

While we do not limit the number of visitors that can view your website, we do limit...

How many files can a shared hosting directory hold?

The number of files per directory you can use depends on the type of hosting you have:...

What if I don't know HTML? Can I still create a Web site?

There are a number of tools available that will help you create a website even if you...

Can I order a hosting account if I live outside the United States?

You can order Web hosting even though you don't live in the United States, unless you...

What is bandwidth?

Bandwidth measures the amount of data that passes between a website and the rest of...

What is a Dedicated IP?

A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Can I use exec cmd or exec cgi in my SSI or SHTML files?

For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...

How many websites can I host with one shared hosting account?

Depending on the kind of hosting account you have, you can either host multiple,...

Should I choose a Windows or Linux hosting account?

If you've already decided you need a hosting account, you might get slipped up when...

Can I run Magento on shared hosting?

You can run Magento® on Linux shared hosting, however, shared hosting will not...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...