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Frequently Asked Questions

Working with SSL Certificates Articles

Updating Your Certificate's Signature Algorithm to SHA-2

If you use a SHA-1 certificate, you need to change its signature algorithm to SHA-2 to...

Changing Your SSL's Common Name (Standard & Deluxe SSLs Only)

If you have a Standard or Deluxe (High Assurance) SSL certificate, you can change its...

Downloading an SSL Certificate

If you're installing your SSL on your own server, after we approve your SSL...

Request an SSL Certificate

After you purchase an SSL certificate, you need to request it for the domain name (or...

Finding Your SSL Site Seal Code

Let your website visitors know they can conduct secure transactions on your site by...

Rekey Certificate

Re-keying an SSL certificate refers to creating a new private key for your...

Google Chrome: My SSL Certificate Stopped Working

If your certificate worked prior to March 2015, and you're now seeing the following...

Verifying a Certificate's Validity on Your Computer

When an application receives digitally signed or secured content from the Internet,...

Where can I get information about my SSL's configruation?

We recommend using the CA Security Council's SSL Configuration Checker for...

Reconfiguring Microsoft Exchange Server to Use a Fully Qualified Domain Name

The Internet security community is phasing out the use of intranet names and IP...

Canceling a Pending Certificate Request

If you submitted your SSL certificate request for the wrong domain name and it hasn't...

Revoking an SSL Certificate

Revoking your SSL certificate cancels it and immediately removes HTTPS from the...

Verifying Your Domain Ownership for SSL Certificate Requests (HTML or DNS)

When requesting an SSL certificate, we might require you verify that you control the...