Frequently Asked Questions

Troubleshooting Articles

Workspace Email Account Limitations

The following limitations apply to Workspace Email accounts: Incoming Mail...

Why does my email account show that it is Pending Setup: MX  Error?

You will receive the "Pending Setup: MX Error" message if your domain name does not...

Checking MX Records in the Workspace Control Center

There are a variety of factors that affect sending and receiving email. MX records are...

Traceroutes on Windows

If you are running Windows®, you can perform a traceroute using Command Prompt....

Making Sense of Email Clients: Desktop and Mobile

Here's the Lowdown: You want to easily access and manage your email from your...

Why am I getting bouncebacks for messages I did not send?

If you are receiving a large number of bouncebacks for emails that you did not send,...

What do I do if I have trouble connecting to my email account?

You can always use Workspace Webmail to send and receive email messages. If you are...

Why can't I see my ports in the Email Setup Center?

The first time you access the Email Setup Center , you will be asked to accept the...

What if I can't get Outlook to work with my Web-Based Email account?

You can use Microsoft Outlook® to compose, receive, and send email messages, but...