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Frequently Asked Questions

Email FAQ Articles

Getting Started with Your Workspace Products

These getting started guides will help you set up and become familiar with your...

What is the difference between Email and Email Forwarding?

Email forwarding and email are two different services we offer for retrieving your...

What are email headers?

Every email message includes a block of text at the top that is referred to as the...

What is Spam?

In terms of email delivery, “spam” is unsolicited bulk email. Spam is...

Making Sense of Email Clients: Desktop and Mobile

Here's the Lowdown: You want to easily access and manage your email from your...

What is an MX Record?

The MX Records for your domain determine where email that is sent to your domain will...

iPhone: Troubleshooting Email

Use the following information to troubleshoot common issues when setting up email on...

How many email messages can I receive per day?

There is no limit on the number of email messages you can receive. The 250 daily...

What are SMTP Relays?

SMTP Relay, which stands for Simple Mail Transfer Protocol, lets you send email...

Do CCs and BCCs count against my daily SMTP Relay limit?

Yes. Addresses listed in the CC and BCC fields count against your daily SMTP Relay...

How many email messages can I send per day?

Your email account includes 250 SMTP relays per mailbox, per day. Each address listed...

Managing Email Forwarding

To create new forwarding in an account, please see Setting up Forwarding Accounts in...

What is Phishing?

Phishing is a scheme where hackers get users to hand over sensitive information, like...

iPhone: Setting up Workspace Email

We know you're excited to get your email set up on your iPhone®, iPad® or...

Outlook 2010 and 2013: Troubleshooting Email

Use the following information to troubleshoot common issues when setting up email in...

Android: Troubleshooting Email

Use the following information to troubleshoot common issues when setting up email on...

What is a catch-all email account?

A catch-all email account is an address that is specified to receive all messages that...

Do your email accounts have virus protection?

Yes. Our email accounts include our state-of-the-art Virus Protection system that...

Finding Your Email Program's Settings

The settings you need to set up email on your mobile device (iPhone®,...