Frequently Asked Questions

Shared Hosting – cPanel (Linux) Articles

Manually Updating Themes

While we recommend using WordPress' automatic updates , you can also manually update...

WordPress: Fixing Common Security Vulnerabilities

If your site uses WordPress, you'll need to make sure you fix it whenever new security...

Connecting to MySQL Using PHP

You can access MySQL databases directly through PHP scripts. This lets you read and...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Website Errors: 503 Service Temporarily Unavailable

503 Service Temporarily Unavailable errors are most often caused by your site having...

Using Microsoft Expression Web 4 to Create and Upload Your Site

This article describes how to use Microsoft Expression Web 4 to connect to your Web...

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

What is a 404 Page?

A 404 page is an error page that displays when someone tries to access a page that...

Canceling Your Hosting Account

Canceling your hosting account removes your website's files from our servers. Be sure...

Upgrading or Downgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your website,...

Does your CGI service support socket connections or socket modules?

Our CGI service does not support the creation of socket connections or socket modules....

Which programming languages do you support with CGI?

Our base CGI language support on Deluxe and Premium Linux shared hosting includes the...

Where do I upload my CGI scripts and applications?

Server-side scripts and executables can be uploaded to any directory on your site and...

What does it mean to host a domain?

Hosting (also known as website hosting or Web hosting) is the business of housing,...

What if I don't know HTML? Can I still create a Web site?

There are a number of tools available that will help you create a website even if you...

Do you support PHP-Nuke?

All of our Linux® hosting accounts support the use of PHP-Nuke. Please check out...

Do you run PHP in safe mode on your Linux hosting servers?

No, we do not run PHP in safe mode on our Linux® hosting servers. For more...

Do you disable any PHP functions on your Linux hosting accounts?

The PHP 5 function register_globals is turned off by default. To change the status of...

Which PHP file extensions can I use with my hosting account?

Linux hosting accounts support PHP 5. Depending on the contents of your .htaccess...

I uploaded my files. Why isn't my website displaying?

If your website isn't displaying after you have uploaded your files, check the...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

Why aren't my website's images displaying?

Typically, there are two reasons why images might not display properly. Either your...

What is the path to sendmail on my Linux hosting plan?

The path to sendmail on our Linux hosting servers is: /usr/lib/sendmail

Using 301 Page Redirects

If you renamed or moved pages of your website, a 301 redirect lets you automatically...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Connecting to a MySQL Database on Your Linux Hosting Account Using PHP

Below is a code sample for connecting to a MySQL database using PHP. <?php...

Connecting to a MySQL Database Using CGI/Perl

This example describes using CGI/Perl to connect to a MySQL Database....

Why do files in my icons directory not display?

Unfortunately, you cannot use "icons" as a directory name in your Linux...

Do you support fsockopen?

Yes, we do. You can use fsockopen on all of our PHP-enabled hosting plans for TCP...

Do I need to change the permissions to files in my CGI directory?

Yes. CGI scripts must have 705 or 755 permissions to work correctly.

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

Can I add ColdFusion to my hosting account?

No, Cold Fusion is no longer available as an add-on item to our hosting products.

What is the path to Python on my hosting account?

You can use Python with CGI on our shared hosting accounts. To use Python, you need...

What is Python?

Python is a popular interpreted, interactive, object-oriented programming language...

How often do you empty the /tmp folder on your Linux hosting servers?

All "temp" files created in the /tmp directory on our Linux servers will be...

What is the name of my hosting account's relay server?

The relay server you need to use in your code depends on the type of hosting you use,...

What is a Dedicated IP?

A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively...

Who Needs a Dedicated IP Address?

Most shared hosting users have little need for a dedicated IP address. However, a...

Adding or Removing a Dedicated IP Address from Your Hosting Account

With shared hosting, many websites use the same IP address. You might require your own...

Can I use exec cmd or exec cgi in my SSI or SHTML files?

For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...

Using .htaccess Files to Manage PHP File Extensions

Your hosting account uses PHP files in the following way: PHP files — Your...

Ruby Support

As of Jan. 23, 2014, we completely discontinued support for Ruby on all of our shared...

Using Server Variable ($_SERVER) Elements with PHP 5

Our Linux hosting accounts run in CGI mode. When PHP 5 runs in this mode, the server...

Working with Error Logs

This article only applies to Web Hosting. For more information, see What type of...

Why would I need additional (File Transfer Protocol) FTP users?

There are several reasons why you might consider creating an additional (File Transfer...

Can I use extensionless PHP files?

For security reasons, you cannot use extensionless PHP files on your website without...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...

Can I add Perl Modules to my hosting account?

No, you cannot add additional Perl Modules to the server. However, we have installed...

What paths do I use to upload PERL files and use the PERL interpreter?

You can publish your PERL files to any directory. NOTE: The file's permissions...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Using .htpasswd with Your Linux Shared Hosting Account

To protect a directory in your hosting account with a password, in that directory,...

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

Do your shared hosting accounts support Java?

Hosting accounts purchased after July 11, 2011 do not support Java . Existing...

Are stored procedures supported in MySQL?

Stored procedures are supported in MySQL 5.0. A stored procedure is a set of SQL...

Do your Linux hosting plans support Non-parsed Headers?

No. Our hosting plans do not support non-parsed headers (NPH). If you have older CGI...

What is MySQL?

MySQL is a sophisticated and powerful relational database used by many websites to...

What is .htaccess?

Using .htaccess files lets you control the behavior of your site or a specific...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...

How many visitors can view my site at once?

While we do not limit the number of visitors that can view your website, we do limit...

Viewing Your Website Before Changing Your Nameservers Using Host Files

Adding entries to your hosts file lets you view the files you uploaded to your hosting...

Performing a Traceroute in Mac OS X

If you are running Mac® OS X, you can use the Network Utility application, which...

What is a Cron Job?

Cron is a standard Linux feature that allows you to schedule tasks, called "Cron...

What is a Sitemap?

A sitemap informs search engines that individual pages on your site are new or...

What is a script?

A script is a library of functionality that is easily incorporated into a website....

What is an application plugin?

Plugins extend the functionality of an existing application and are installed and...

Can I edit my Web site's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

How many files can a shared hosting directory hold?

The number of files per directory you can use depends on the type of hosting you have:...

Microsoft Expression Web: Publish Your Website

This Quick Start guide describes how to use Microsoft Expression Web to connect to...

What is CSS?

Cascading Style Sheets (CSS) make it faster and easier to create and maintain...

Finding Your Account's PHP Version Using Phpinfo

The easiest way to find your PHP settings for an account is to upload a PHP info...

Why is WordPress unable to connect to my database during install?

If you are getting an "Error establishing a database connection" message when trying...

Getting Started with WordPress

No more is a blog just a single page with a "what I did at the store today" kind of...

What is Perl?

Practical Extraction and Reporting Language (Perl) is an open-source scripting...

Hosting Multiple Websites on Your Hosting Account

Only our Deluxe, Premium, Unlimited, and Ultimate hosting accounts can host multiple...

Why is my WordPress site running slowly?

Every time a visitor goes to your WordPress® blog, the server processes PHP...

Identifying, Removing, and Preventing Malware on Your Hosting Server

Malware is short for malicious software. It's a catch-all term that describes harmful...

Can I run Magento on shared hosting?

You can run Magento® on Linux shared hosting, however, shared hosting will not...

Upgrading Your WordPress Installation to a New Version

There are several steps to upgrading your WordPress® installation. Your first...

Moving Small WordPress Sites to IX-ONE DOMAIN HOST

There are different ways to move your WordPress® site between hosts. The easiest...

Moving Large WordPress Sites to IX-ONE DOMAIN HOST

There are different ways to move your WordPress® site between hosts. The easiest...

Enabling WordPress Multisites

WordPress® 3.0 offers a new feature called Multisite that lets you host multiple...

What is Concrete5?

Concrete5 is a free, open-source content management system (CMS) similar to...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Why did I receive a timezone error with my PHP website?

If you use a custom PHP initialization file file with your Linux hosting account...

What is FFmpeg? Can I install it on my shared hosting account?

FFmpeg is cross-platform software used to record, convert and stream audio and video....

Capturing Information Through Wireshark

If you have experienced issues with your website or email, we might need information...

Do you support ColdFusion?

No, our shared hosting environment does not support ColdFusion as of November 29, 2011.

Configuring Filezilla for FTPS Explicit

When using Filezilla, select the FTP over explicit TLS encryption option to secure...

What type of compression format should I use in PHPMyAdmin?

When exporting your database from PHPMyAdmin, you can choose to either compress your...

Keeping Your WordPress Site Secure

Online security is a big deal. Here are a few tips to keep your WordPress® website...

Previewing Your WordPress Site

You previewed your WordPress site and almost everything was broken. What the heck?...

Fixing Broken Links After Moving Your WordPress Site

Sometimes you need to update broken links when you change your WordPress® domain...

Importing MySQL Databases via SSH

Servers without a control panel (such as cPanel, Plesk, or Simple Control Panel) do...

Troubleshooting Joomla! SEF URLs

Joomla!® lets you use Search Engine Friendly (SEF) URLs for your website, which...

Navigating WordPress

With WordPress®, you can manage anything from a simple personal site with just a...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

Managing Users in WordPress

WordPress® attributes every post to a user. With the Users menu in WordPress, you...

Publishing and Editing Posts in WordPress

WordPress® posts are the entries that display in reverse chronological order on...

Managing Comments in WordPress

Comments on your WordPress® site let your users leave feedback on individual posts...

Welcome to WordPress Blog Hosting

Welcome to your new WordPress® site. Before you dive in, there are a few things...

How many websites can I host with one shared hosting account?

Depending on the kind of hosting account you have, you can either host multiple,...

Too many files in one folder? Try a dirtree.

Too many files in a single folder/directory - 1,000 or more - causes severe...

Resolving Joomla! Navigation/Linking Errors

If you manually install Joomla! ™ on your hosting account, or make changes to...

A Primer on Website Stats

Business websites benefit from getting information about their visitors: where they...

Joomla! Module Security Compromise: mod_Administrator

We've detected a compromise affecting Joomla!® installations. In this compromise,...

Clarifying File Repository Violations

As we continue to strive for optimal website performance and availability for all of...

WordPress Compromise: Spam Content

We've detected a compromise affecting some WordPress sites. In this compromise,...

What is an FTP compromise?

To move files between your computer and your website, you use File Transfer Protocol...

Resolving Google Safe Browsing Issues

If the following image displays when you visit your website, it's been blacklisted by...

Identifying Malicious Redirects on Your Website

If attackers compromise your site, they might insert malicious code that redirects...

Malicious WordPress Plugins

Plugins let you add and customize WordPress' features. WordPress keeps a repository of...

Fixing Your Drupal Site (Drupalgeddon)

tr:nth-child(odd) {background-color: #f7f7f7;} th{background-color:#ddd;...

Publishing Your Website with Dreamweaver CS5

After building your website with Adobe Dreamweaver®, you can publish it to your...

Hvad er min websites rodmappe?

Rodmappen til din website er det indhold, der indlæses, når besøgende besøger...

Opprette MySQL-Databaser

Du kan opprette MySQL-databaser på hostingkontoen din som nettstedene dine kan...

Przesyłanie Plików

Twoje konto hostingowe ma wbudowanego menedżera plików, którego możesz użyć,...

Troubleshooting Common Issues in WordPress

WordPress® is one of the most commonly used blogging applications. While it's...

What is File Transfer Protocol (FTP)?

Using File Transfer Protocol (FTP), you can connect to a remote computer, such as a...

Password Protect Directories

If you want to restrict access to directories on your website, you can use your...

Reset Your Website Application (CMS) Password

If your website has been compromised, you might need to change the administrator...

FileZilla Errors: "The Server's Certificate Is Unknown" & ECONNREFUSED

You might receive the following error when trying to connect to your cPanel shared...

What file displays when someone browses to my domain name?

When a visitor types your domain name in to their browser they are automatically...

What is my absolute path?

cPanel absolute hosting paths are: /home/ username /public_html/ Where...

What is my database host name?

Because cPanel hosts your databases locally, use localhost as the database's...

Where can I download my shared hosting backups?

Where you can download your backups you create depends on which type of backup you...

Manage DNS for Your Hosting Account

If you need to change your hosted domain's DNS, you can access our DNS manager through...

Find IP Address of Your Website

You might need to find your hosting account's IP address to point your domain name to...

End PHP Processes

On Linux® hosting accounts, you can view and end certain types of connections to...

Delete Database

If you no longer need them, you can delete databases from your account. Before...

Find Your Website's Nameservers

To make your website visible on the Internet, you need to point your domain name to...

Using Zend Guard Loader

You can use Zend Guard Loader, a free application, to decode your website's Zend files...

Remove Domains

If you no longer want to host a secondary domain name on your hosting account, you can...

View Website Traffic Statistics

Our hosting accounts let you view statistics about your website's traffic....

Change Your Control Panel's Language

You can use your control panel in a large number of languages. Log in to your...

Rename Files

You can rename files you've uploaded to your hosting account. Log in to your...

Create Files

You can create new files on your hosting account that use any extension. Log...

Create Directory

You can create new directories on your hosting account. Log in to your...

Delete Directories

You can delete directories and any files in them from your hosting account....

Download Files

You can download files from your hosting account onto your local computer....

Create Copy of a File Folder

You can create exact copies of files on your hosting account. Log in to your...

Move Files or Folders Between Directories

You can move files on your hosting account between different directories. Log...

Delete File or Folder

You can delete individual files from your hosting account. Log in to your...

How to Compress Files

You can compress multiple files together to create a single file. This is also known...

Unzip Files

You can unzip any zipped (also known as compressed/archived) files on your hosting...

Edit Files

You can edit the contents of any text-based files on your hosting account. Before...

Export MySQL Databases

You have two options when exporting your MySQL database. You can either export the...

Import SQL Files into MySQL Databases

If you backed up or exported a database to a SQL file, you can import it into one of...

Optimize Table in MySQL

Optimizing your database removes the gaps in data or "overhead" that can occur when...

Restore MySQL Database from Another Host

You can restore MySQL databases you created at another hosting company. To do so, you...

Common Web Page Errors

HTTP status codes are three-digit numbers that provide Web browsers with information...

Specifying a New Default Document Root on Your Hosting Account

NOTE: This procedure is available for Linux Deluxe or Premium Windows hosting...

Adobe Muse: How to Publish a Website

If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...

Change File Extension Handlers/Languages (Linux)

Your Linux Web Hosting account lets you process files in different languages. File...

Enable Custom PHP Modules

If you want to use custom PHP modules, you can manage them through a PHP...

PHP Upload Limits on Shared Hosting

Your default PHP upload limit depends on the type of hosting account you have ( more...

php.ini/user.ini: Not Taking Effect

A PHP initialization file is not always immediately recognized by shared hosting...

Fetch: Publish Your Website

Use the following steps to publish your website using the Fetch FTP client on a...

Dreamweaver CS4: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

Dreamweaver CS6: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

Windows 7: Create FTP Connection

You can use Microsoft® Windows 7 to connect to your hosting account and upload...

Linux Permissions Definitions

There are two types of general permissions and three types of advanced permissions...

Disabling APC on Your Hosting Account

If you want to disable Alternative PHP Cache (APC), you can do so by modifying your...

Windows Vista: How to Upload a Website

This guide briefly describes what an FTP client is and how to use Windows Vista...

Change Your Account's Domain

Changing the primary domain name on a hosting account lets you change the domain name...

Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Find Your FTP Login/Username

To upload content to your website, you need your FTP username and password. This...

Preview Your Website

You can preview what your domain's website looks like before making it visible on the...

View or Change Your PHP Version

Your cPanel account displays its PHP version on its home page. Log in to your...

Create Cron Jobs

Cron is a standard Linux feature that lets you schedule tasks, called "Cron Jobs," to...

Enable SSH

SSH is a secure method of connecting to your hosting account to upload files, move...

Back up Your Website

Keeping a backup of your website is a wonderful idea. It provides insurance against...

phpMyAdmin Login Information

phpMyAdmin lets you manage MySQL databases. You can change database values, run...

Move Your WordPress Site to a Different Directory

What if you installed WordPress® in the wrong directory? Don't worry — it...

Restore from a Backup

After you've backed up your shared hosting account ( more info ), you can use those...

What is my website's root directory?

The root directory of your website is the content that loads when visitors access your...

Add FTP Users

Additional FTP users can upload and manage files in your hosting account. Log...

Install WordPress

WordPress® is a personal publishing platform, or content management system, that...

Install WordPress

WordPress® is a personal publishing platform, or content management system, that...

Configure MIME Types

cPanel shared hosting accounts offer a built-in MIME type tool. To Change Your...

Find Your Account's MySQL Version

A database's version of MySQL doesn't change once you created it. If you are...

View Your Database Details

After creating your database, you can find its details, including its hostname, in...

Create MySQL Databases

You can create MySQL databases on your hosting account for your websites to use. To...

Remove FTP Users

You can remove specific users' FTP access to your account. NOTE: You can only...

Reset Database User Passwords

You can log in to your website's databases as one of the users you created. If you...

Upload Files

Your hosting account has a built-in file manageryou can use to upload files to your...

Set Permissions

You can set different directory permissions for each of the directories in your Linux...

Install Applications

Your hosting account has a built-in tool to make installing applications like...

Edit FTP Users

You can easily edit the password and working directory for FTP users. Log in...

Reset Your FTP Password

You can reset or change the credentials you use to log in to your hosting account via...

Upload Files to Your Website (FTP)

To make your website visible on the Internet, you need to upload your website's files...

Connecting to Your Hosting Account with FileZilla (FTP)

FileZilla is a free File Transfer Protocol (FTP) client for Windows®, Mac®,...

Software Versions (Shared Hosting)

The software we install on your hosting account depends on its type ( more info )....

Testing Your Server for Open Relays

If your server has its mail relays open, your server might be used to send spam...

What filename does my PHP initialization file need to use?

PHP initialization files can manage form, server, and environmental variables as well...

Add Domains/Websites

You can add domain names to any type of hosting account. However, what you can do with...

Accessing Git on Your cPanel Shared Hosting Account

Our cPanel shared hosting accounts come with Git pre-installed (i.e. you don't have...

Adding Addon Domains to Your cPanel Shared Hosting Account

If you want to host a website besides your primary domain name, you can use cPanel's...

Adding Domain Aliases to Your cPanel Shared Hosting Account

Using Aliases, cPanel lets you add domains to your hosting account and have them load...

Adding IP Addresses to cPanel's IP Deny Manager

cPanel lets you block IP addresses from accessing your hosting account using the IP...

Can I create additional logins for my cPanel shared hosting account?

No. You cannot create additional logins for your cPanel shared hosting account....

Changing cPanel Shared Hosting Account's PHP Error Handling

You can prevent cPanel shared hosting accounts from displaying PHP error messages on...

Changing Your Email Destination with cPanel Shared Hosting

cPanel offers great email service that's hosted locally on your cPanel account itself....

Configuring DNS for Your cPanel Domain

cPanel (both shared and on servers) lets you host a website and email for your domain...

cPanel Shared Hosting Resource Limits

With shared hosting accounts, many customers' websites share the same servers and...

Enable cPanel's Leech Protect

If you have areas of your site with restricted access, you can make sure the security...

Enabling cPanel Hot Link Protection

To prevent other sites from using your bandwidth by directly linking to files on your...

How do each of cPanel's resources affect my site?

With shared hosting accounts, many customers' websites share the same servers and...

Improve Slow Zen Cart Sites

If your Zen Cart site is slow, there are a lot of things you can do to improve its...

Install Zen Cart

If you have a cPanel shared hosting account, you can install Zen Cart (a popular...

Installing a UCC Certificate for cPanel Addon Domains

If you want to use an SSL connection for one of your cPanel shared hosting account's...

Installing Third-Party SSLs on cPanel Accounts

Our cPanel accounts ( shared hosting and servers ) support SSL certificates from...

Log in to Your Zen Cart Admin

Logging in to Zen Cart's admin to administer your site requires you to find your...

Logging in to cPanel Shared Hosting

Logging in to cPanel lets you control your hosting account, letting you upload files,...

Migrating Your cPanel Site from Another Host to IX-ONE DOMAIN HOST

If you want to migrate your site hosted by another company to IX-ONE DOMAIN HOST, you...

Migrating Your cPanel Site from HostGator to IX-ONE DOMAIN HOST

If you want to migrate your site hosted by HostGator to IX-ONE DOMAIN HOST, you can...

Restoring Installatron Websites from Backups

If you installed an application on your cPanel shared hosting account through...

Sending Form Mail with cPanel and Plesk Shared Hosting

To send form mail for a website hosted on your cPanel or Plesk shared hosting account(...

Upgrading Your cPanel Account's Resources

If you have a cPanel account ( more info ) and need more power from it, you have...

What is cPanel?

cPanel is a control panel available on our Linux-based hosting accounts and servers....

Working with cPanel's Logs/Metrics

cPanel offers a number of different monitoring and statistic tools to help you...

Accessing cPanel Email Forwarders

cPanel email offers two options for email forwarding: Forwarders send a copy...

Adding Email Accounts to cPanel Domains

cPanel lets you create email addresses at the domains hosted on your account. To...

Checking Your cPanel Webmail

After adding email accounts, you can check them through cPanel's built-in webmail...

Configuring Mail Clients with cPanel Email

After adding email accounts, you can use cPanel's tools to configure your email client...

Creating cPanel Email Filters

cPanel lets you create two types of email filters: Account level filters...

Do your cPanel shared hosting accounts support email authentication?

We have disabled both of cPanel's built-in email authentication tools: DomainKeys...

Enabling Spam Assassin in cPanel

Our cPanel hosting accounts let you use SpamAssassin™ to help prevent spam from...

Importing Email Accounts/Forwarders into cPanel

You can import a set of email accounts or forwarders into cPanel, creating addresses...

My Email Stopped Working After Setting up My Hosting

If your email stopped working when you set up your cPanel shared hosting account, this...

Outgoing Email (SMTP) Limit

500 outgoing messages/hour All email addresses on a cPanel shared hosting account...

Resetting cPanel Email Passwords

There are two ways to change your cPanel email password, based on whether or not you...

Setting cPanel Email Default Addresses

cPanel email's Default Addresses are also known as "catch-alls." With a Default...

Setting up cPanel Auto Responders

cPanel email lets you create an auto responder, which automatically replies to email...

Connect to Databases Remotely

Connecting remotely to a database lets you manage it using tools like MySQL Query...

Fixing Permalink Issues with WordPress

If you have a problem with your WordPress® installation's Permalinks, you can...

Logging in to WordPress

If you set up WordPress, you obviously want to use it. No matter how or where you set...

Maintaining Your WordPress Sites

Think of your website like an apartment; it requires maintenance. You don't just move...

Move Your WordPress Site to a Different Directory

What if you installed WordPress® in the wrong directory? Don't worry — it...

Securing and Protecting Your WordPress Site

No one wants to be responsible for ruining everyone else's good time. No one wants to...

What is JetPack?

JetPack is a WordPress plugin that bundles some of the top WordPress features....

WordPress Plugins, the Internet, and You

Morrissey said, "I've seen it happen in other people's lives and now it's happening in...

WordPress: Change Domain, Hosting, or Directory Troubleshooting

If you do something that changes the URL of your WordPress® site, you need to...

What is a subdomain?

A subdomain is an easy way to create a memorable Web address for unique content areas...

Request an SSL Certificate

After you purchase an SSL certificate, you need to request it for the domain name (or...

Manage Your Hosting Account Subdomains

Subdomains let you create memorable addresses and easy ways to access areas of your...

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Manually Installing Concrete5 on Your Hosting Account

If you want to use Concrete5 to build your website, you can manually install it on a...

Set a Custom 404 Page

404 pages display when someone tries to access a page on your website that doesn't...

Accessing Your Server Using Putty

You can use the Putty SSH client to access your Linux dedicated or Virtual Private...

Connect to Your Server or Shared Hosting Account with SSH

All of our Linux-based shared hosting accounts ( more info ) and servers (VPS or...

iWeb: Publish Your Website

To find information about any of these settings, see Upload files to your website...

Enabling Joomla! Search Engine Friendly URLs

Joomla! lets you use Search Engine Friendly (SEF) URLs for your website, which can...

Using an SSL with Your WordPress Admin Control Panel

You need an SSL certificate installed and set up on your shared hosting account before...

Securing WordPress Admin in Linux

This article shows you how to add an additional password to your wp-admin folder under...

Changing Your WordPress Domain Name While Moving Your Site to a New Location

There are different ways to move your WordPress® blog between servers. You should...

Helpful Wordpress Articles

Hosting a WordPress® website can be simple and exciting. The following articles...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Installing ionCube on Your Linux Hosting Account

ionCube lets you protect your website's PHP code from being viewed and ran on...

Changing Your WordPress Domain Name

If you want to change your WordPress® site's domain name, you can use your...

Troubleshooting WordPress Plugin Issues

If you encounter slowness or errors on your WordPress® site, your plugins might be...

Redirect HTTP to HTTPS Automatically

If you have a secure certificate (SSL) on your website, you can automatically redirect...

Getting Started with Hosting (cPanel)

If you're new to hosting or cPanel, this article will help you get started. 1. Set...

About Application Security Compromises

There are a few common ways that your website, or Web application, can be hacked, or...

Checking Joomla! Databases for Malicious Users

Attackers often create users to exploit security vulnerabilities in Joomla! and other...

Setting up Custom-Defined PHP Error Logs in cPanel

cPanel offers built-in error logging, but it doesn't catch errors generated from PHP...

WordPress Compromise: TimThumb

TimThumb is a tool used by WordPress themes and plugins to resize images. Old versions...

Uninstalling WordPress or Joomla! (Manual Install)

If you no longer want to use WordPress® or Joomla!®, you can uninstall or...

Rewriting .htaccess Files for SEF URLs in Joomla!

To enable Search Engine Friendly (SEF) URLs in Joomla!®, you must first enable...

Why does my website not display correctly?

If you cannot see your website after you upload your site content, here are a few...

Moving Your Website to Us (Shared Hosting)              

If you have a hosting account somewhere else, but you want to move it to us (thank...