Frequently Asked Questions

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Managed WordPress Articles

Managed WordPress File-Editing Limitations

Hackers love exploiting and defacing WordPress sites, which makes security a priority...

Entering Gateway Through Managed WordPress

If you need to access Gateway for your Managed WordPress account, you can click...

Migrating Your Site to Managed WordPress

Our Managed WordPress® accounts have a built-in migration tool, which will move...

Accessing Git on Your Managed WordPress Account

You can use the version-control software Git with your Managed WordPress account....

Accessing WP-CLI on Your Managed WordPress Account

You can control your Managed WordPress account through WP-CLI (WordPress Command...

Why use a temporary domain name with Managed WordPress?

When you set up Managed WordPress sites, you're given the option to use temporary...

Managed WordPress & Query Strings in URLs

Your Managed WordPress account removes known tracking query strings (such as utm_* )...

What is Managed WordPress?

Managed WordPress is our professional WordPress hosting platform. Its feature list is...

Managed WordPress: sFTP, SSH and phpMyAdmin Credentials

Managed WordPress is designed to be easy to use, so you shouldn't need to enter your...

Using Managed WordPress Staging Environments

Business and Professional Managed WordPress accounts provide staging environments,...

Flushing Your Cache with Managed WordPress

Managed WordPress includes a caching feature, which improves your website's load...

Bypassing Your Managed WordPress Cache

If you're encountering issues with your Managed WordPress site's cache, but you cannot...

Managed WordPress Manual Migration

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Restoring Your Managed WordPress Site

Managed WordPress® accounts offer 30 days' worth of backups for your WordPress...

Managed WordPress Traffic Limits

Instead of measuring bandwidth, your Managed WordPress account supports a particular...

Why doesn't my visitors count match what Google Analytics shows?

The number of visitors that display in Google Analytics will likely differ from your...

Manually Updating Themes

While we recommend using WordPress' automatic updates , you can also manually update...

Upgrade Your Account

Managed WordPress accounts offer different numbers of websites and monthly visitors....

WordPress 4.1.2, 4.2, 4.2.1 Updates (Managed WordPress)

Your Managed WordPress sites are normally updated to the latest version of WordPress...

Canceling Your Hosting Account

Canceling your hosting account removes your website's files from our servers. Be sure...

Upgrading or Downgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your website,...

What if I don't know HTML? Can I still create a Web site?

There are a number of tools available that will help you create a website even if you...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

Connecting to MySQL Using PHP

You can access MySQL databases directly through PHP scripts. This lets you read and...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

What is MySQL?

MySQL is a sophisticated and powerful relational database used by many websites to...

Viewing Your Website Before Changing Your Nameservers Using Host Files

Adding entries to your hosts file lets you view the files you uploaded to your hosting...

What is a script?

A script is a library of functionality that is easily incorporated into a website....

What is an application plugin?

Plugins extend the functionality of an existing application and are installed and...

Getting Started with WordPress

No more is a blog just a single page with a "what I did at the store today" kind of...

Why is my WordPress site running slowly?

Every time a visitor goes to your WordPress® blog, the server processes PHP...

Identifying, Removing, and Preventing Malware on Your Hosting Server

Malware is short for malicious software. It's a catch-all term that describes harmful...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Capturing Information Through Wireshark

If you have experienced issues with your website or email, we might need information...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

What type of compression format should I use in PHPMyAdmin?

When exporting your database from PHPMyAdmin, you can choose to either compress your...

Previewing Your WordPress Site

You previewed your WordPress site and almost everything was broken. What the heck?...

Fixing Broken Links After Moving Your WordPress Site

Sometimes you need to update broken links when you change your WordPress® domain...

Importing MySQL Databases via SSH

Servers without a control panel (such as cPanel, Plesk, or Simple Control Panel) do...

Navigating WordPress

With WordPress®, you can manage anything from a simple personal site with just a...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

Managing Users in WordPress

WordPress® attributes every post to a user. With the Users menu in WordPress, you...

Publishing and Editing Posts in WordPress

WordPress® posts are the entries that display in reverse chronological order on...

Managing Comments in WordPress

Comments on your WordPress® site let your users leave feedback on individual posts...

Welcome to WordPress Blog Hosting

Welcome to your new WordPress® site. Before you dive in, there are a few things...

WordPress Compromise: Spam Content

We've detected a compromise affecting some WordPress sites. In this compromise,...

What is an FTP compromise?

To move files between your computer and your website, you use File Transfer Protocol...

Resolving Google Safe Browsing Issues

If the following image displays when you visit your website, it's been blacklisted by...

Identifying Malicious Redirects on Your Website

If attackers compromise your site, they might insert malicious code that redirects...

Malicious WordPress Plugins

Plugins let you add and customize WordPress' features. WordPress keeps a repository of...

Troubleshooting Common Issues in WordPress

WordPress® is one of the most commonly used blogging applications. While it's...

What is File Transfer Protocol (FTP)?

Using File Transfer Protocol (FTP), you can connect to a remote computer, such as a...

Back up Your Website

Managed WordPress keeps 30 days' worth of backups for you automatically —...

Change Your Account's Domain

Changing the primary domain name on a hosting account lets you change the domain name...

Export MySQL Databases

You have two options when exporting your MySQL database. You can either export the...

Import SQL Files into MySQL Databases

If you backed up or exported a database to a SQL file, you can import it into one of...

Optimize Table in MySQL

Optimizing your database removes the gaps in data or "overhead" that can occur when...

Restore MySQL Database from Another Host

You can restore MySQL databases you created at another hosting company. To do so, you...

Common Web Page Errors

HTTP status codes are three-digit numbers that provide Web browsers with information...

Fixing Permalink Issues with WordPress

If you have a problem with your WordPress® installation's Permalinks, you can...

Logging in to WordPress

If you set up WordPress, you obviously want to use it. No matter how or where you set...

Maintaining Your WordPress Sites

Think of your website like an apartment; it requires maintenance. You don't just move...

Move Your WordPress Site to a Different Directory

What if you installed WordPress® in the wrong directory? Don't worry — it...

Securing and Protecting Your WordPress Site

No one wants to be responsible for ruining everyone else's good time. No one wants to...

What is JetPack?

JetPack is a WordPress plugin that bundles some of the top WordPress features....

WordPress Plugins, the Internet, and You

Morrissey said, "I've seen it happen in other people's lives and now it's happening in...

WordPress: Change Domain, Hosting, or Directory Troubleshooting

If you do something that changes the URL of your WordPress® site, you need to...

Find Your Website's Nameservers

To make your website visible on the Internet, you need to point your domain name to...

Find Your Website's IP Address (DNS)

Depending on how you set up your Managed WordPress account, you might need to...

What is a subdomain?

A subdomain is an easy way to create a memorable Web address for unique content areas...

Request an SSL Certificate

After you purchase an SSL certificate, you need to request it for the domain name (or...

Add Sites

Managed WordPress gives you a lot of flexibility with managing WordPress sites —...

Remove Sites

If you no longer want to use a site, you can remove it from your Managed WordPress...

Change a Site's Domain Name

You can change your Managed WordPress account's domain name to use a different domain....

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Connect to Your Server or Shared Hosting Account with SSH

All of our Linux-based shared hosting accounts ( more info ) and servers (VPS or...

Using an SSL with Your WordPress Admin Control Panel

You need an SSL certificate installed and set up on your shared hosting account before...

Securing WordPress Admin in Linux

This article shows you how to add an additional password to your wp-admin folder under...

Changing Your WordPress Domain Name While Moving Your Site to a New Location

There are different ways to move your WordPress® blog between servers. You should...

Helpful Wordpress Articles

Hosting a WordPress® website can be simple and exciting. The following articles...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Changing Your WordPress Domain Name

If you want to change your WordPress® site's domain name, you can use your...

Troubleshooting WordPress Plugin Issues

If you encounter slowness or errors on your WordPress® site, your plugins might be...

About Application Security Compromises

There are a few common ways that your website, or Web application, can be hacked, or...

WordPress Compromise: TimThumb

TimThumb is a tool used by WordPress themes and plugins to resize images. Old versions...

Uninstalling WordPress or Joomla! (Manual Install)

If you no longer want to use WordPress® or Joomla!®, you can uninstall or...

Blacklisted Plugins              

Your Managed WordPress has blacklisted the following plugins, meaning you cannot...

What do you do when you change my Managed WordPress domain?              

With Managed WordPress, we make changing your domain name really simple. When you...