Disabling Two-Step Authentication
Two-Step Authentication requires that you access your account with a verification code that we send to your mobile phone. If you no longer want to use Two-Step Authentication, you can disable it.
With the Mobile Device
If you no longer want to use Two-Step Authentication, you can disable it. However, disabling it requires you to enter a validation code.
To Disable Two-Step Authentication
- Log in to your Account Manager.
- Go to the Settings tab.
- Click Account Security Settings on the left.
- In the Two-Step Authentication section, deselect Enable.
- Enter your Account password and the Validation code we send you, and then click Submit.
I'm not receiving my authentication code...
If you don't receive your Two-Step Authentication code, you have two options:
- Request another code to have us send a new code via SMS to your mobile device.
- Contact support to have them help you access your account.
Without the Mobile Device
If you are unable to receive the verification code that's associated with your account, you need to cancel 2-Step Authentication.
To do this, request a cancellation form by emailing us at twostepcancel@secureserver.net . Use the subject line "Disabling Two-Step Authentication."
NOTE: This email needs to come from the email address that's on your account. If you need to update the email address on file, update your email at www.changeupdate.com.
Because we believe in keeping your account as secure as possible, we also require a government-issued photo ID, such as a driver's license, military ID, or passport.
You should expect to hear back from us within 72 hours.
