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Checking MX Records in the Workspace Control Center

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Last Updated: April 28, 2015 11:41 AM

There are a variety of factors that affect sending and receiving email. MX records are among them. You need to have the correct MX records to get your email.

You can verify that you have correct settings for your MX Records in the Workspace Control Center. If your current settings are incorrect, we will provide you with the correct settings for your POP or IMAP email account.

For more information on adding or editing MX Records, see Managing DNS for Your Domain Names. If you're seeing an alert about MX errors, please see Why does my email account show that it is Pending Setup: MX Error?

To Check Your MX Records

  1. Log in to your Account Manager.
  2. Click Email.
  3. Next to the account you want to change, click Manage.
  4. From the Tools menu, click Server Settings. Your MX records display.

NOTE: Any changes made to the MX record on the domain can take up to 48 hours to propagate.