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Frequently Asked Questions

Redeeming Your Facebook Ad Credits

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Last Updated: April 28, 2015 11:43 AM

If you purchased a qualifying product, you may have Facebook® Ad credits in your account. Facebook Ad® places your advertisements on the pages of the Facebook social network.

As of May 1, 2015, customers will no longer receive Facebook Ad credits. If you received a credit before then and want to use it, you must redeem it before August 1, 2015.

To Redeem Your Facebook Credit

  1. Log in to the Account Manager.
  2. Go to the Payments tab, and then click Advertising Credits.
  3. If you have purchased an eligible product, you should see Activate Credit in the Credit Status column for Facebook.
  4. Click Activate Credit.
  5. Once your credit is activated, a Sign Up Now button will appear in it's place, along with the activation details of your credit.
  6. Copy down your coupon code - you'll need it later to redeem your free credit with Facebook.
  7. Click the Sign Up Now link.
  8. After creating your ad, click Review Ad at the bottom of the page.
  9. At the Review Ad page, ensure that your campaign, targeting, and budget are correct, then click Place Order.
  10. Select credit card or PayPal as the funding source for your account.
    • If you selected credit card:
      1. Select I have a coupon to redeem.
      2. Copy the coupon code you received and paste it in the coupon code field.
      3. Click Place Order.
    • If you selected PayPal:
      1. Add your PayPal account, then go to your Funding Sources tab.
      2. Click Add a funding source at the top right of the page.
      3. From the Add a Funding Source screen, select Facebook Ad Coupon, and then paste the coupon code you received into the coupon code field.
      4. Click Submit.

For more information on Facebook Ads see What are Facebook Ads?, or see Are there Restrictions on Promotional Facebook Ads Credits?