Frequently Asked Questions

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Adding or Dropping Subject Alternative Names from UCC Certificates

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Last Updated: June 19, 2015 10:35 AM

After your Multiple Domain (UCC) SSL certificate is issued, you can add or remove Subject Alternative Names (SANs) at any time. SANs are the additional, non-primary domain names secured by your UCC SSL certificate. However, keep in mind:

  • Changing your SANs generates a new certificate, which you must install on your server.
  • Your old certificate only remains valid for 72 hours.

To Add or Remove Subject Alternative Names

  1. Log in to your Account Manager.
  2. Click SSL Certificates.
  3. Next to the certificate you want to use, click Manage.
  4. Next to the certificate you want to use, in the Actions column, click View Status.
  5. Click Manage.
  6. Click Add Subject Alternate Name.
  7. Do one of the following:
    You want to... Do this...
    Add SANs Enter the common name you want to use, and then click Add.
    Remove SANs Click x next to the SAN, and then click OK.
  8. Click Save.
  9. Click Click Submit All Saved Changes.

Information about Adding SANs

Adding SANs generates a new certificate that you must install on your server. Your old certificate only remains valid for 72 hours. After that, your websites using the old certificate will begin generating errors.

For installation instructions based on your server see Installing an SSL: Server Instructions.

For Exchange or IIS servers, you must generate a new CSR, and then use it to re-key your UCC certificate (more info). Finally, install the certificate as if it were new.

Installing on Multiple Servers

If you want to install the UCC on multiple servers, export the private key from the original server and import it on the additional servers you want to secure. Then, install the UCC on the new servers.

If you need further information regarding the replacement of an existing certificate or the import/export of a private key, contact the manufacturer of your hosting server software.