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• Email Support: Submit a Ticket

• Express Email Marketing
• Managing Your List Database

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Related Articles

• What file types can be imported to create subscriber lists?
• Viewing Subscriber Lists
• Editing Subscriber Information
• Searching for Subscribers or Groups of Subscribers
• Importing Existing Customer Lists
• Removing a Group of Subscribers
• What are subscriber statuses?

What is the difference between a disabled subscriber and a subscriber removed from the list database?

In Express Email Marketing, a Disabled status indicates the last campaign mailing to the subscriber's email address encountered a soft bounce. To include the subscriber in email campaigns, you must change the subscriber’s status to Active.

Subscribers are removed when our email encounters a hard bounce. To include the subscriber in email campaigns, you must use the List Import feature to add the subscriber to your list. The subscriber can also sign up to receive email campaigns by completing the sign-up form on your Web site.

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