Processing Refunds
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Last Updated:
February 26, 2009 2:35 PM
When processing a refund in Quick Shopping Cart, the system interprets the action as a full refund for the entire order. Currently, there is not a way to process a refund for one item apart from other items or apart from the shipping charges on a particular order.
To Process a Refund in Quick Shopping Cart
- Log in to your Account Manager.
- In the My Products section, click Quick Shopping Cart.
- On the Quick Shopping Cart page, click Open next to the Quick Shopping Cart account you want to use.
- From the Orders menu, select All Orders.
- Next to the order to refund, click the Edit icon.
- In the Invoice section, select Refunded under Status.
- Click Update Order.
NOTE: You must manually process all refunds, including the return of refunded monies. We are unable to process customer refunds through your payment gateway.