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• Email Support: Submit a Ticket

• Creating Your Web Site
• Uploading Your Web Site (FTP)

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I Uploaded My Files, Why Isn't My Web Site Displaying?

If your Web site isn't displaying after you have uploaded your files, check the following items:

• Verify that you uploaded your files to the appropriate directory. Some FTP clients will ask for a "Home" or "Start" directory. Our hosting service does not require this. Make sure that you left the box blank. If the client requires a value, enter a single forward slash (i.e., /) for Linux accounts and a single forward slash followed by your hosting name (i.e., /<user name>) for Windows accounts.

  For additional information, see Uploading Files to Your Web Site.

NOTE: When publishing or editing with FrontPage, it will automatically place the folders in the correct location.

• Make sure that you named the first page of your Web site "index.htm" or "default.htm."

  For additional information, see:
  What is the Order of Precedence for the Default Files on my Linux Hosting Account?
  What is the Order of Precedence for the Default Files on my Windows Hosting Account?

• Ensure that your DNS is pointed correctly.

  For additional information, see Modifying the Name Servers for Your Domain Name.

• If all of the above are correct, try refreshing your Web browser.

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