How do I get help with my virtual dedicated server?
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Last Updated:
July 15, 2008 1:58 PM
If you need help with your virtual dedicated server account, you can describe the nature of the problem in a trouble ticket through the Virtual Dedicated Hosting Manager. Alternatively, you may contact Customer Support directly for assistance.
To Open a Trouble Ticket
- Log in to your Account Manager.
- In the My Products section, select Servers.
- Click Launch Manager next to the server account that you need help with.
- In the Virtual Dedicated Hosting Manager, under Support, click Trouble Ticket.
- Enter your contact information, including an email address and phone number.
- Under Trouble Ticket Description, enter a summary and a detailed description of your issue.
- Click Continue.
- Review your trouble ticket information and click Submit.