What do I do if I have trouble connecting to my email account?
If you are having trouble connecting to your Web-Based Email account, there are several troubleshooting steps you can take.
Check Your SMTP Settings
First make sure you have set up SMTP Relay in your email account. For more information about setting up SMTP Relay, see Checking your SMTP Settings.
Check Your SMTP Outgoing Mail Server Name
Make sure the name of the outgoing mail server used for SMTP relaying is: smtpout.secureserver.net. For information about setting up your email account to work with a specific email client, see one of the following tutorials:
- Setting up email in Outlook
- Setting up email in Outlook Express
- Setting up email in Mozilla Thunderbird
- Setting up email in Microsoft Entourage
Check Your Port Settings
The SMTP relay service is configured to work with the following ports: Port 25, Port 80, and Port 3535. For most email systems, the default port is 25 and your email client uses this automatically. If your ISP employs a firewall that prevents relays from using port 25, you may need to change your port settings to 80 or 3535. For information about setting up your email account to work with a specific email client, see one of the following tutorials:
- Setting up email in Outlook
- Setting up email in Outlook Express
- Setting up email in Mozilla Thunderbird
- Setting up email in Microsoft Entourage
Check Your Message Size
Check the size of your message. The maximum message size for our SMTP service is 25MB. Most ISP’s message size limit for their SMTP service is much, much smaller, usually 5 or 6 MB. A larger message size allows you to send larger files to your recipients.
Check Your Relay Definition
Make sure you haven't exceeded your daily relay limit. One relay consists of one email message sent to each person using the SMTP service. So if you send one email message to 30 people, it counts as 30 relays. Relays are counted on a daily basis and your daily allotment is reset each night between midnight and 2:00 A.M., Arizona time.