Help Center

When you set up your email account, you selected the number of "Relays Per Day" that you wanted to use. Make sure that the number is not set to zero or that you have not exceeded the specified number of relays.

To Change the SMTP Relay Settings

1. Log in to your Account Manager.
2. In the My Products section, click Email.
3. On the Manage Email page, click Manage Account next to the email account you want to change.
4. In the Email Control Center, in the Email Plans list, click the email address that you want to edit.
5. In the SMTP Relaying section, from the Relays per Day list, select the number of relays per day you want to use for the account.
6. Click OK.

When you set up your Outlook account, you entered specific settings for your servers, user information, and port settings. If these settings are not accurate, your account will not work properly.

To Access Your Outlook Account Settings

1. Log in to Outlook.
2. From the Tools menu, select Email Accounts.
3. Select View or change existing email accounts and click Next.
4. Select the account you want to change and click Change.
5. In the Internet settings window, verify that the following fields are correct.

6. Login Information

   User Name: Your full email address

   Password: Matches your email account password

   Server Information

   Incoming mail server(POP3): pop.secureserver.net

   Outgoing mail server(SMTP): smtpout.secureserver.net

   Server Port Numbers (Advanced Settings)

   Incoming server(POP3): 110

   Outgoing server(SMTP): 25, 3535, or 80.

   NOTE Some Internet service providers (ISP) employ a firewall that prevents relays from using port 25. If your account is not working, try one of these other port numbers. If none of these works, you might have to use your ISP's outgoing server.

MX (mail exchange)records route email messages across the Internet. They direct email messages to the server(s) approved to accept messages for your domain name. If your MX records do not point to approved servers, your email cannot reach you.

There are several tools, such as the Email Test tool found at www.dnsstuff.com that you can use to check your MX records. Once you select a method for checking your MX records, confirm that they are:

• Mail exchanger = smtp.secureserver.net., MX preference = 10
• Mail exchanger = mailstore1.secureserver.net., MX preference = 50

If your MX records do not match these, you can reset your MX records.

To Reset Your MX Records

1. Log in to your Account Manager.
2. In the My Products section, click Domains.
3. Click the domain name that contains the MX record you want to change.
4. On the Domain Details page, under the Total DNS Control section, click Total DNS Control And MX Records. The Total DNS Control page opens.
5. In the MX (Mail Exchangers) section, click Reset to Default Settings.

Some firewall and antivirus security settings might prevent Outlook from working properly. You may have to allow pop-ups from Outlook, adjust your site blocker settings, or change other settings. Try changing your security settings to allow emails to be sent and received.