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Uploading Files to Your Web Site Domain Hosting

1969-12-31T17:00:00-07:00

To upload files to your Web site, you need an FTP client. FTP stands for File Transfer Protocol. It lets you connect to a remote computer, such as a hosting server in another state. Using FTP, you can move files from your machine to the remote one and create folders for those files on that computer.

Some popular FTP clients are:

If you are using Windows XP, you can create a network connection to your Web site. You might also be able to upload your file using the same software you used to create your Web site. You can use popular programs like Macromedia Dreamweaver and Microsoft FrontPage to upload your Web site.

You can also use the Hosting Control Center to upload files to your Web site. See Using the Hosting Control Center Web-Based FTP Client for more information.

After downloading and installing one of these clients, you can use it to connect to your hosting account. These are your FTP settings:

FTP User Name: This is the user name for your hosting account.
FTP Password: This your password for your hosting account.
Web Site URL: http://www.example.com
FTP Site URL: ftp://www.example.com
Start Directory: Some FTP clients will ask for a "Home" or "Start" directory. Our hosting service does not require this. Leave the box blank. If the client requires a value, enter a single forward slash followed by your hosting account user name (i.e., /<user name>).

Related Material

Using the File Manager in the Hosting Control Center
Using Windows XP Network Places to Upload Your Web Site
Using FileZilla to Upload Your Web Site
Using Dreamweaver to Upload Your Web Site
Using Fetch to Upload Your Web Site
Using gFTP to Upload Your Web Site
Using Cyberduck to Upload Your Site
Using FireFTP to Upload Your Site
Using Internet Explorer to Upload Your Web Site
Locating your Hosting Login or User Name

Retrieving Your Customer Login Information Domain Hosting

1969-12-31T17:00:00-07:00

To log in to your account you need to have your customer number and password. If you cannot remember your customer number or password, you can use our Account Retrieval System to obtain the information necessary to access your account.

NOTE: After five failed login attempts your account will be locked. If your account has been locked, call Customer Service to have it unlocked for you.

To Recover Your Customer Number

Go to the Account Manager login page or the home page.
Click the Retrieve My Password or Forgot your password? hyperlink.
From the Retrieve Customer Number panel, from the My list, select a product you purchased.
In the is field, type the information for the product.
In the Enter the security access code field, type the appropriate numbers and letters.
Click Continue.
Verify your email address. A message containing your Customer Number will be sent to the email address on file for this account.
NOTE: The name on the email address is masked with **** for security purposes. The number of * corresponds to the number of characters in the name of the email address. For example, john@email.com is ****@email.com, while jennifer@email.com is ********@email.com.
If this email address is valid, click Continue.
If you believe the email address is not valid, click Email Change Form and complete the form. Fax it to us with the necessary documentation to change the email address.

To Retrieve Your Password Hint

Open your Account Manager.
Next to Forgot your password?, click the Click Here hyperlink.
Click Retrieve Password Hint.
From the Retrieve Password Hint panel, in the Customer Number field, type your customer number.
In the Street Address field, type your street address.
In the Enter the security access code field, type the appropriate numbers and letters.
Click Continue to return to the Account Login page.
Your password hint displays above the Password field.

To Reset Your Password

Open your Account Manager.
Next to Forgot your password?, click the Click Here hyperlink.
Click Reset Password.
From the Reset Password Authorization panel, in the Customer Number field, type your customer number.
In the Enter the security access code field, type the appropriate numbers and letters.
Click Continue.
Verify your email address. A message containing your authorization code will be sent to the email address on file for this account.
NOTE: The name on the email address is masked with **** for security purposes. The number of * corresponds to the number of characters in the name of the email address. For example, john@email.com is ****@email.com, while jennifer@email.com is ********@email.com.
If this email address is valid, click Continue.
We will send an email message to you with your account information. Follow the instructions in the email message to use the authorization code to reset your password.

NOTE: The authorization code received in this email message is valid for only one reset and only for 2 hours from the time it was sent. If the authorization code expires or if you use it and the reset fails for some reason, you must obtain a new authorization code email to attempt the password reset again.

Enabling and Disabling Auto-Renewal Domain Hosting

1969-12-31T17:00:00-07:00

Auto Renew automatically renews your products and services before they expire. You set up automatic renewals so that when your expiration dates approach, we automatically renew your accounts and charge the credit card you have on file. If you do not set up automatic renewals for your products and services, you must manually renew them. You can disable Auto Renew at any time.

To Enable or Disable Auto Renew

Log in to your Account Manager.
Click the Renewals & Upgrades heading to expand the section.
Click Payments & Renewing Items.
Use the checkboxes to select the items for which you want to enable or disable Auto Renew.
NOTE: To select all of the products and services on the page, select the checkbox in the header at the top of the list. This selects all of the items listed on the current page but not all the products and services listed in your account.
Click Auto Renew.
Select one of the following:

Auto Renew

Sets the selected items to automatically renew upon expiration.

Disable Auto Renew

Removes the automatic renewal option from the selected items. You can manually renew these items to prevent them from expiring.
Click Save Changes.

Transferring Domains to Your Account Domain Hosting

1969-12-31T17:00:00-07:00

This guide will illustrate and define the processes involved in transferring a domain name. You may download a PDF version to your computer or view the guide below.

NOTE: The PDF format guide requires Adobe Acrobat Reader to open and print. You can download Adobe Acrobat Reader at Adobe's Web site.

Transferring Domains To Your Account.