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Initiating Account Changes

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Last Updated: October 1, 2008 11:31 AM

An account change removes the domain name from your list of registered domains and places it in another registrant's account. To complete the process for moving the domain to another account, the new registrant must follow the set of instructions we sent them through email.

To Initiate an Account Change

  1. Log in to your Account Manager.
  2. In the My Products section, click Domain Manager.
  3. Use the checkbox(es) to select the domain name(s) you want to modify.
  4. Click Account Change.
  5. In the New registrant's Customer # or login name field, enter the new registrant's account login information.

    NOTE: The New registrant's Customer # or login name field is optional if you select the Enter new details option. If you select Use details from specified customer account or Do not change, the New registrant's Customer # or login name field is required.

  6. In the New registrant's email and Confirm email fields, enter the email address for the new registrant.
  7. In the Domain's contact information list, select one of the following:
    Enter new details
    Allows you to enter contact information for the new registrant.
    Use details from specified customer account
    Allows you to use the contact information from the account you entered in the New registrant's Customer # or login name field.
    Do not change
    Retains the contact information currently assigned to the domain for which you initiated an account change.
  8. Click Next.
  9. If you selected to Enter new details, complete the following, and then click Next:
    (Optional) Organization
    The organization with which the contact is affiliated, if any.
    I certify that the specified organization...
    Indicates you agree that the organization is the legal registrant.
    First name and Last name
    The contact's first and last name.
    Address 1 and 2
    The contact's street address.
    Country
    The country in which the contact resides.
    City, State, Postal Code
    The contact's city, state, and ZIP Code.
    Phone
    The contact's phone number.
    (Optional) Fax
    The contact's fax number.

    NOTE: A list of the services that will be cancelled once the domain is removed from your account displays. You cannot reverse a cancellation.

  10. Read the Domain Name Change Registrant Agreement, and if you agree to the terms, select I have read and agree to the Domain Name Change....
  11. If you understand that to transfer your domain during this 60-day period, you should decline the Change of Registrant and transfer your domain first, select I understand that, if I want to transfer this domain....
  12. Click Finish.

NOTE: We may send the transaction ID and security code to the new registrant. The transaction ID and security code expire after 10 days.