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Frequently Asked Questions

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Requesting a Power Cycle for Your Server

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Last Updated: April 28, 2015 11:42 AM

If you cannot reboot your server, manually (more info), you can request a power cycle for your server.

To Request a Reboot or Power Cycle

  1. Log in to your Account Manager.
  2. Click Servers.

Click one of the following based on the type of management interface your server uses (more info).

Gateway

  1. Next to the server you want to use, click Manage.
  2. Click Power.
  3. Click Restart.

Hosting Control Panel

  1. Next to the server you want to use, click Manage.
  2. From the Support section, click Request Power Cycle.
  3. Review and confirm your request.

NOTE: Please allow up to 30 minutes for your Virtual Private Server (VPS) to fully reboot and up to 1 hour for your dedicated server to fully reboot.