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Frequently Asked Questions

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Retrieving Your Domains By Proxy Login Information

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Last Updated: February 2, 2015 9:50 PM

Domains By Proxy® (DBP) provides Private Registration for your domain names. When you purchase privacy services, DBP sends you an email message with your customer number, password, and a link to the DBP website.

If you forget your login information, you can retrieve your customer number, retrieve your password hint, or reset your password on the DBP website.

If you no longer have access to the email address associated with your DBP account and you cannot log in to update it, you must submit a Request for Email Update Form before you can retrieve or reset your login information.

If you have trouble retrieving your DBP login information or need help with the Request for Email Update Form, contact DBP at accountservices@domainsbyproxy.com.

To Retrieve Your Customer Number

  1. Go to DomainsByProxy.com, and then click Log In.
  2. Click Forgot your login information?
  3. Select Retrieve Customer Number, and then complete the following fields:
    • Enter a domain registered in this account — Enter a domain name in the DBP account you want to log in to.
    • Enter security code — Enter the security code that displays on the right.
  4. Click OK. DBP sends your customer number to the email address on file in your DBP account.

    NOTE: If you cannot access or do not remember the email address on file in your DBP account, see To Submit a Request for Email Update Form below.

  5. After you receive your customer number, click Return to Login to log in to your DBP account.

To Retrieve Your Password Hint

  1. Go to DomainsByProxy.com, and then click Log In.
  2. Click Forgot your login information?
  3. Select Retrieve Password Hint, and then complete the following fields:
    • Enter user ID or customer number — Enter the customer number or login name for the DBP account you want to log in to.
    • Enter current street address — Enter the street address associated with your domain names as listed on the Customer Information page in your DBP account.
    • Enter security code — Enter the security code that displays on the right.
  4. Click OK.
  5. Click Return to Login to log in to your DBP account.

To Reset Your Password

  1. Go to DomainsByProxy.com, and then click Log In.
  2. Click Forgot your login information?
  3. Select Reset Password, and then complete the following fields:
    • Enter user ID or customer number — Enter the customer number or login name for the DBP account you want to log in to.
    • Enter email address on this account — Enter the email address associated with your DBP account.
    • Enter security code — Enter the security code that displays on the right.
  4. Click OK. DBP sends password reset information to the email address on file in your DBP account.

    NOTE: If you cannot access or do not remember the email address on file in your DBP account, see To Submit a Request for Email Update Form below.

  5. Click Return to Login.
  6. When you receive the email, use the Click here link to access the Reset Password window, and then complete the following fields:
    • Enter user ID or customer number — Enter the customer number or login name for the DBP account you want to reset the password for.
    • Enter Authorization Code — The authorization code from the password reset email displays here automatically.
    • Enter new password — Enter a new password for your DBP account.
    • Confirm new password — Re-enter the new password for your DBP account.
    • Enter password hint — Enter a hint to remind you of the new password for your DBP account.
  7. Click OK.
  8. Click OK, and then click Log In to log in to your account with your new password.

To Submit a Request for Email Update Form

If you cannot reset your password because you no longer have access to the email address we have on file, we can change the email address for you if you prove to us you are the account owner. To do this, see Request for Email Update Form.