Help Center

When you complete these steps, you authorize us to complete the domain name transfer process.

To Authorize Domain Name Transfers to Us

1. Log in to your Account Manager.
2. Next to Domains, click Manage.

   NOTE: If the Manage button does not display for you, from the Products > Domains menu, select My Domain Names.

3. From the Domains menu, select Transfers.
4. Click Authorize transfer.
5. Click Add now.
6. In the Transaction ID and Security Code fields, enter the transfer IDs we sent to the administrative contact's (admin) email address, and then click Add. (If you have a .au domain name, we will send transfer IDs and a confirmation email to the registrant contact's email address as it displays in the Whois database.)
   

   NOTE: If you did not receive transfer IDs, see How do I resend the transfer IDs to my updated admin email address?

7. Do one of the following:
   • Select the Basic tab, and then enter the Authorization Code from the current registrar (if applicable) in the field next to your domain name.
   • Select the Advanced tab, and then enter one domain name and its authorization code per line. Separate each domain name from its authorization code with a comma, space, or tab.

   NOTE: If you do not have an authorization code, see How do I get an authorization code to transfer my domain name to you? Some domain name extensions do not require authorization codes.

8. Select I authorize the transfer..., and then click Finish.
9. Click OK.

NOTE: For most domain name extensions, a transfer between registrars takes five to seven days from the time you authorize it. The process and time required for transfer completion can vary for certain extensions, such as country-code top-level domain names (ccTLDs). For more information, see About ccTLDs (Country-Code Domain Names), and then click the Help article for your extension.

After you authorize the transfer, we send a request to your domain name's registry, and then they notify your current registrar. Your current registrar might send a request for transfer approval to the domain name's admin email address. Then, your current registrar sends an acceptance or rejection notice back to the registry, and then the registry notifies us of the transfer status.

On the Pending Transfers page in the Domain Manager, you can track your transfer's progress.

To Check the Progress of Your Transfer

1. Log in to your Account Manager.
2. Next to Domains, click Manage.
3. From the Domains menu, select Transfers. In the Pending Transfers Grid, the following columns display information for each domain name pending transfer:
   • Status — Displays the domain name's current status in the transfer process. For more information about a domain name's transfer status, hover over its progress bar, click the ? icon, or click the Action Required or Error link that displays (if applicable). For more information about domain name transfer statuses, see Understanding Pending Transfers in the Domain Manager and Troubleshooting Domain Name Transfers to COMPANY_NAME.
   • Admin Email — Displays the admin email address currently associated with the domain name. This is the email address to which we and your current registrar send important transfer information. For more information, see How do I resend the transfer IDs to my updated admin email address?, Troubleshooting Domain Name Transfers to COMPANY_NAME, and Understanding Pending Transfers in the Domain Manager.